Webinar - Using Cultural Intelligence (CQ) to Manage Unconscious Bias: The Spectrum Health Model

Learn how Spectrum Health uses CQ to manage UB

The recent mandate by the State of Michigan requiring for unconscious bias training for healthcare providers has healthcare organizations searching for the best trainings and best practices on the topic. Yet research shows that unconscious bias training alone has little if any impact on behavior change.

One of the most effective ways to manage bias is through cultural intelligence, the capability to function effectively in any multicultural context.

Join us for the webinar as we highlight our partnership and work with Spectrum Health, a 31,000 employee organization that has been using the CQ Framework to address bias for the last three years. You’ll hear directly from Valissa Armstead, Spectrum’s Director, Diversity, Equity & Inclusion. She’ll share strategies, successes and challenges as they have rolled out unconscious bias training across the organization. Dr. Sandra Upton, VP, Global Diversity Practice, will also share insights related to the research and best practices in unconscious bias training.

During the webinar participants will learn:

  1. How Cultural Intelligence (CQ) helps healthcare practitioners manage their bias
  2. How Spectrum Health has integrated CQ and Unconscious Bias Across the Organization
  3. Key Components of an Effective UB Training Program
  4. How you can meet State of Michigan UB training requirements
Register for the webinar today. 

Host and Moderator


Dr. Sandra Upton – U.S.A.

VP, Global Diversity Practice

Cultural Intelligence Center

Featured Panelist

Professional head shot

Valissa Armstead

Director Diversity, Equity & Inclusion

Spectrum Health – U.S.A.

Dr. Sandra Upton

VP, Global Diversity Practice
Cultural Intelligence Center

Dr. Sandra Upton is Vice President, Global Diversity Practices with the Cultural Intelligence Center, and is responsible for providing leadership and expertise on diversity, equity, and inclusion (DEI) matters for CQC clients across the globe. She has over twenty-five years of experience training and consulting with businesses, educational institutions, governmental agencies, and non-profits around the globe. She has led CQC’s response to the growing demand from global companies such as Amway, Starbucks, Steelcase, Hallmark, Fiat-Chrysler, Perrigo, Cintas and institutions and schools like Harvard University, London School of Economics, University of Michigan, Queensland University, Stanford University, Cornell University, Boston Public Schools, Dallas ISD, that are committed to integrating CQ into their diversity, equity and inclusion efforts.

Sandra is also the subject matter expert for the Center’s work in unconscious bias and has led the Center’s unconscious bias certification programs across the globe. She is a frequent speaker and consults with numerous businesses and institutions on how to effectively integrate CQ and unconscious bias assessments and training into business and educational settings. She travels frequently and has consulted with organizations and facilitated trainings in places such as Brazil, China, Australia, New Zealand, Indonesia, Israel, Singapore, South Africa, and several countries throughout Europe.

She and her husband Robert, are the proud (and excited empty-nesters) of two amazing college-aged children, Alexis and Devin.

Connect with Sandra on LinkedIn.


Valissa Armstead

Director Diversity, Equity & Inclusion
Spectrum Health

Valissa Armstead is director, Diversity, Equity & Inclusion, of Spectrum Health System, a
$8.3 billion not-for-profit integrated health system based in West Michigan. Valissa is responsible
for ensuring the strategic alignment of DEI to Spectrum Health’s internal (team member focused)
and external (patient, member and community focused) strategies. She oversees these efforts
through DEI’s five area of focus framework: cultural competency, equity of care, workforce
diversity, community engagement, and supplier diversity. She serves as a champion, consultant,
bridge builder, strategic leader and partner, empowering leaders across the system to identify
and execute initiatives to effective organization transformation.

She is a proven innovator, relationship builder, change agent and influencer for diversity, equity
and inclusion, bringing firsthand, expert knowledge to Spectrum Health’s DEI efforts.

Connect with Valissa on LinkedIn.

Gary Cormier 

Senior Director
FAS HR Consulting, Harvard University

Gary P. Cormier brings a career of over 35 years’ experience in both Human Resources
and leadership management, the last 20 of which have been at an executive management
level. Gary has had a variety of experiences in leading various departments and functions
through periods of growth and change in a variety of different sectors. Gary has had overall
management responsibility for departments of over a hundred employees all the way down
to small team in an internet start-up and as an interim leader on management consulting

Gary’s direct work experience has been in high growth companies (such as Lotus
Development), large enterprise organizations (such as IBM), HR solution providers (such
as BrassRing) and currently in the realm of academia (at Harvard University in a
leadership role as Senior Director of HR Consulting for the main university of Faculty of Arts
and Sciences, managing a team of ten Senior HR Consultants). Prior to this, Gary has also
been a co-founder of a startup company called MyPerfectGig, a recruitment sourcing
technology solution, having raised two rounds of venture funding in the amount of $11M.

Gary has been a marketplace presenter and OD/Management Facilitator on a wide variety
of topics related to HR best practices and innovative approaches to both HR and leadership
management. His work at Harvard University is in the capacity of a facilitator and trainer,
where he also delivers teambuilding sessions utilizing many team and individual
assessment tools.

Gary has a double BS Degree from Assumption College, Worcester, MA in both Biology & English Literature as well as a Masters in Theological Studies/Pastoral Counseling from Weston School of Theology, Cambridge, MA.

Dr. Lillian Schumacher

Tiffin University

Professional Highlights

  • Over 32 years’ experience in higher education and corporate environments; expertise in administrative
    leadership, teaching, assessment, accreditation, strategic planning, budget preparation/oversight, talent
    management, fund raising, diversity and inclusion and strategic innovation.
  • More than 23 years’ experience designing programs and teaching in the areas of organizational behavior
    and change, strategy, leadership, entrepreneurship, communication, human resources, international
    business and global leadership, and other related disciplines.
  • High degree of enthusiasm for establishing creative, stimulating and positive environments with
    demonstrated ability to lead whole scale change processes in organizational settings.
  • Approachable leadership style, with strong work ethic marked by dedication, initiative, integrity, and
  • Lived and traveled extensively in the Middle East, Europe and Asia.
  • Transforming Tiffin University in areas of global mindset through comprehensive diversity and inclusion
    institutional identity; becoming a model example of strategic private higher education innovation through
    expansive alliance with other universities, consortiums and organizational partnerships.

Professional Experience

  • President, Tiffin University (TU) since 2016; served as Interim President, Vice President for Academic
    Affairs and Dean of the School of Business at TU. Before returning to Tiffin, with her family in 2010,
    Schumacher was an Associate Professor and founding Director of the PhD in Global Leadership program at
    Indiana Tech in Fort Wayne, IN. She served briefly as the first Director of Assessment and Institutional
    Effectiveness at Chancellor University in Cleveland and built that department. Before that, she was an
    Assistant Professor, Graduate Program Director and Assessment Coordinator in the Keith Busse School of
    Business and Entrepreneurial Leadership at the University of Saint Francis in Fort Wayne.
  • Trained consultant, facilitator and executive coach specializing in Cultural Intelligence (CQ), Emotional
    Intelligence, DISC Personal Profile Systems, leadership, strategic planning, and change management;
    extensive consulting with national and international companies.
  • Research interests: Organizational leadership and change; strategic management; cross-cultural sensitivity.

Notable Involvement and Recognitions

  • Women’s Career Excellence Award Recipient, Seneca Regional Chamber of Commerce, 2016
  • East Green Foundation Board of Director, (2019-Present)
  • National Association of Independent Colleges and Universities (NAICU) Board of Director, (2019-Present)
  • Association of Independent Colleges and Universities of OH (AICUO), Executive Committee (2020); Board
    of Director, (2016-Present)
  • Ohio Foundation for Independent College (OFIC), Board of Trustee, (2018-Present)
  • Tiffin Community Foundation Board of Trustee, (2013-2019)
  • Ohio Campus Compact Board of Director, (2017-Present)
  • Webster Industries, Board Director, (2015-Present)
  • Tiffin Seneca Economic Partnership (TSEP), Chair (2020), Board Director, (2016-Present)
  • Industrial Manufacturing Council member, 2012-2015; Past President, (2013-2014)
  • Accreditation Council for Business Schools and Programs (ACBSP), Global Business Education Committee,
    October 2010-2015, Chair (2013-2015); ACBSP Evaluator, October 2011-December 2015; Mentor (2013-
  • European Council for Business Education (ECBE), Board Member, 2012-2016

Professional Education

  • Doctorate is in Leadership Studies; Master’s in Organization Development and one in Higher Education
    Administration, all from Bowling Green State University in Bowling Green, OH. Bachelor’s degree is in
    Economics, from Allegheny College in Meadville, PA

Tina Merry

Lead Consultant
The Cultural Intelligence Center

Tina is the Lead Consultant, Trainer, and subject matter expert in the corporate sector for the Cultural Intelligence Center. With over two decades of leadership and team development experience, she has an extensive production track record in video games and software development. Extended periods in senior leadership roles while living as an expat in Romania, Sweden, and the UK provided unique cultural insights and experience in enhancing effectiveness as a global leader, facilitator, and coach.

Tina is passionate about sharing the significant benefits of applying the CQ framework to accelerate innovation, excellence, and productivity within organizations. She is also passionate about helping individuals and leaders build more inclusive and collaborative workplaces.

Webinar Registration

Webinar – Using Cultural Intelligence (CQ) to Manage Unconscious Bias: The Spectrum Health Model

The recent mandate by the State of Michigan requiring for unconscious bias training for healthcare providers has healthcare organizations searching for the best trainings and best practices on the topic. Join us as we take a deep dive into the topic of using cultural intelligence to manage unconscious bias.

Register Today!


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About Cultural Intelligence Center

The Cultural Intelligence Center is dedicated to the worldwide assessment and development of cultural intelligence or CQ–a globally recognized way of measuring and improving intercultural effectiveness. It owns the only academically validated CQ assessment in the world and offers certification and training for using the assessment. More information about the Cultural Intelligence Center can be found on our website located at http://www.CulturalQ.com.