Case Studies & White Papers

Read success stories from organizations that have used CQ to address their multicultural challenges and opportunities. Visit regularly for additional impact case studies and white papers.

View Case Studies | View White Papers

Culturally intelligent (CQ®) organizations attract and retain top talent, innovate in the face of disruption, plan for what’s around the corner, and adapt when customer needs shift. CQ leaders are inclusive, curious, and challenge the status quo. Their teams work and relate effectively across various cultural contexts including nationality, ethnicity, gender, generations, and cognitive diversity.   See firsthand how The Cultural Intelligence Center has brought CQ to life for just some of our partners.

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CQ Case Study – School District

Large independent school district creates racial equity program

SUMMARY:  Bespoke program designed to use Cultural Intelligence (CQ) as a strategy to address racial equity and create an anti-racist campus community.

RESULTS:  10-Month Timeline | Certified 100+ Internal Facilitators | Trained Over 22,000 Employees

CQ Case Study – Corporation

Leadership Development Program Improves Customer Satisfaction Scores

SUMMARY:  Mid-sized IT company contacted the Cultural Intelligence Center to design and facilitate a program that would help the leaders address the challenges of supporting culturally diverse customers


RESULTS:  10-Month Program | Cost Savings Estimates of Millions of Dollars | 20% Increase in Customer Satisfaction

CQ Case Study – University

studies indicate the need to prepare students for work in a global economy

SUMMARY: Most Australian employers report that university graduates are ill-equipped to work with people from different cultural backgrounds. Queensland University of Technology (QUT) is determined to change that with their graduates by implementing a course to their IT curriculum highlighting Cultural Intelligence


RESULTS:   CQ Pre/Post Assessment | 83% Increase in Cultural Drive | Student Satisfaction Scores of 4.6 (out of 5)

 

CQ Case Study – Corporation

global organization on verge of becoming obsolete

SUMMARY:  To remain relevant, a multi-billion dollar global organization identified cultural intelligence as a critical capability needed by all of their leaders.  Cultural Intelligence is added to the core values of the organization.


RESULTS:  4-Month Program | Tripled Business Proposal Implementation | 25% of Participants Promoted Within 2 Years

CQ Case Study – Corporation

pharmaceutical company reduces product delays by 25%

SUMMARY:  Large pharmaceutical company with global footprint has project teams that work with multiple offices across many geographies and time zones and they are consistently frustrated by what they described as inefficiencies, interpersonal misunderstandings, and as a result, delays in getting new medications to market.  Key leaders in the company asked the Cultural Intelligence Center to help them pilot the implementation of CQ with the project management team from this research group.


RESULTS:  3-Month Program | Improved team efficiency | New PMs required to be trained in CQ |  25% fewer delays in meeting deadlines | Fewer instances of team conflicts

View White Papers

CQ White Paper – Organizations

The Inclusive Culture Pyramid

SUMMARY: People come in a glorious variety, and a working environment which is inclusive of this diversity promotes high engagement, productivity, profitability, and innovation. Being inclusive of variety, difference, and diversity is not always straightforward. Instead, it requires special leadership skills and an understanding of people and perspectives beyond your own experience and realm.

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CQ White Paper – Speaking

5 tips for becoming a culturally intelligent speaker

SUMMARY:

The white paper explores 5 key characteristics for becoming a culturally intelligent speaker which include:

  1. Prepare content….but revise the “why” and the “logical” order of the presentation
  2. Demonstrate passion.….but adjust the level of charisma and enthusiasm
  3. Invite questions and comments.….but offer multiple ways for audience participation
  4. Inject humor.….but vet it with a trusted “cultural advisor” ahead of time
  5. Be authentic….but don’t overdo it

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CQ White Paper – Leadership

Unlock Your Leadership Potential – 10 Key Behavioral Preferences

SUMMARY:

The white paper explores 10 key behavior preferences for becoming a culturally intelligent leader which includes:

  • Individualism or Collectivism
  • Cooperative or Competitive
  • Being or Doing

In addition, you will learn about the difference between Behavioral Preferences and Personality Traits

Learn More

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Complimentary Cultural Intelligence for Leaders Packet

Learn to Lead with Cultural Intelligence

Now, more than ever, companies needs effective leaders at all levels of the organization. Being able to bring together and get the best out of team members from different generations, socio-economic backgrounds, ethnic roots, countries, religions and educational backgrounds requires a Culturally Intelligent Leader.

We have put together a collection of Cultural Intelligence leadership articles written by social scientist, speaker and author Dr. David Livermore.  The article topics include:

  • 5 Questions Culturally Intelligent Leaders Ask Themselves Every Day
  • Leadership Advice You Should Ignore
  • How Culturally Intelligent Leaders Make Decisions

About the Author

David Livermore, PhD (Michigan State University) is a social scientist devoted to the topics of cultural intelligence (CQ) and global leadership and the author of several award-winning books. Learn more about Dr. David Livermore by visiting his website.

To receive your complimentary CQ for Leaders Packet, please provide your email address below.

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