Case Studies

Leadership Development Program Improves Customer Satisfaction Scores by 20%

Leadership Development Program Improves Customer Satisfaction Scores by 20%


A $10 billion, multinational IT company developed a program to equip 100 senior and mid-level managers in their call centers to more effectively resolve customer complaints. They wanted to specifically prepare them to develop cultural intelligence in themselves and their teams.

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Pharmaceutical Company Reduces Product Delays by 25%

Pharmaceutical Company Reduces Product Delays by 25%


After piloting cultural intelligence with their senior leaders, a Fortune 500 pharmaceutical company developed a cultural intelligence program for a group of project managers. The project managers were focused on a specific line of drug research and worked across a diversity of functions and cultures, primarily through globally-dispersed, virtual teams.

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Undergrads Better Prepared for Global Careers

Undergrads Better Prepared for Global Careers


Given the importance of equipping students for the multicultural, global workplace, one university developed a comprehensive plan for building cultural intelligence across the 2000 students in their undergraduate business programs.

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Revised Study Abroad Program Leads to 15% Increase in CQ Scores

Revised Study Abroad Program Leads to 15% Increase in CQ Scores


An educational institution revises their study abroad program based on what they learned from the CQ Assessments.

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High Potential Program Saves $2 Million

High Potential Program Saves $2 Million


Adding cultural intelligence to 6-month high potential program paid big dividends for a multinational.

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University of Michigan Students Prepared for Global Workplace

University of Michigan Students Prepared for Global Workplace


This case study highlights the way the CQ Assessment revealed what skills undergraduate/baccalaureate business students developed from their study abroad experiences.

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