The registration fee is valid for one person and is nonrefundable. The fee is valid for one seat on our virtual CQ Certification and/or CQ Train-the-Trainer programs (as applicable) throughout 2024. Unconscious Bias Train-the-Trainer, CQ for Teams Train-the-Trainer and Implicit Bias in Healthcare Train-the-Trainer programs are excluded from this promotion.

The seat can be redeemed at any time, with 10 days or more notice. However, as places on all of our programs have limited availability, it is not guaranteed until a specific program is selected by the registrant and the place confirmed in writing by a member of the team.

We will allow a registrant the option to transfer their registration to another session once within the same calendar year (2024), so long as written (email) notice is provided to the CQ Center at least 10 days prior to the course start date. If a registrant provides fewer than 10 days’ notice of a transfer request, an administrative fee of $250 USD will be applied. Transfers are subject to availability.

It is the responsibility of the registrant to inform the CQ Center of any changes to personal information, especially name, shipping address or email address.

If a registrant fails to attend a course and no notice is provided before the course starts, that individual will be considered a “no-show” and will not be eligible for a refund or to transfer their registration.

We reserve the right to cancel a Certification session 20 days out, in which case full refunds will be provided.

Full attendance to the program is required to receive your certification. Participants who miss more than 30 minutes of a program will need to attend the missed portions at a future program to be considered certified and receive their materials and credentials.

Our programs include presentation of concepts, live discussions, and other group activities, all of which are crucial to deepen your understanding of Cultural Intelligence and ability to help others develop their CQ. Should you realize you will not be able to dedicate your full attention to the session, please plan to attend it at a different time.

For virtual sessions, we advise participants to select a location where the privacy of session attendees and other occupants of their physical environment is preserved.

The content of our programs is proprietary, and our sessions typically involve discussion of sensitive and/or personal topics. To protect our intellectual property, the confidentiality of personal examples, and the privacy of our participants, the use of recording devices is not permitted in our virtual or in-person sessions. Please contact us at certification@culturalq.com if you have questions about accessibility or require the use of assistive devices or other accommodation.

Important note: If you are planning to attend CQ Train-the-Trainer, please ensure you have completed CQ Certification prior to attendance.