Careers

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), may be just the opportunity you are looking for.

Here at the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by using research-based learning and development solutions. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium-sized businesses.

Together we are committed to the greater good. We truly believe our work can make the world a better place.

Headquartered in Michigan, our international team of employees includes trainers, instructional designers, consultants, administrators, software engineers, and researchers providing state-of-the-art products and services that make a real difference in people’s lives.

See all open positions below

Equal Employment Opportunity Employer


 

Lead Consultant - UK

Overview

CQC is a growing company and we are seeking an exceptional Lead Consultant to join our growing team in the United Kingdom.

The Lead Consultant is a critical role responsible for business development and high-level consultation and training with CQC clients and prospects in the United Kingdom. The Lead Consultant cares deeply about Cultural Intelligence and people and successfully combines the following skills to work effectively with a diverse customer base:

  • Excellent Communication & Writing
  • Active Listening
  • Excellent Presentation & Training skills
  • Business Development & Relationship Building

Reports To 

The Lead Consultant reports to the Senior Vice President and will be part of the company Sales & Marketing group, working closely with our other UK partners, and will be supported by a team of U.S. based administrators.

Experience

The Lead Consultant should have significant experience in consultative business development and training, and strong experience focused on selling or training in the following industries: Human Resources, Talent Management/Acquisition, DEI, or Learning & Development.

Professional Focus

The Lead Consultant will spend 50% of their time consulting with new and existing clients, 30% developing new business and relationships, and 20% training and presenting to clients.

Essential Duties and Responsibilities

Business Development

  • Proactively research organizations, industries, and individuals to uncover new opportunities in the UK
  • Draft and present customized proposals and presentations to prospective clients in the UK
  • Proactively build relationships and develop business with new prospects in the UK
  • Negotiate contract terms with clients and communicate terms with other stakeholders
  • Develop and manage account plans for current and new customers in the UK
  • Contribute to the strategic and financial goals of the CQC UK subsidiary
  • Become subject matter expert on CQC products and solutions
  • Work with assigned CQC account managers and other business development personnel to ensure that CQC is meeting high touch customer needs

Consulting & Facilitating

  • Consult with current and prospective clients to help them craft programs and learning outcomes, or other organizational initiatives that utilize CQC products or services to meet their needs
  • Become subject matter expert on Cultural Intelligence, Cultural Values, and Unconscious Bias
  • Consult with clients to tailor training engagements to fit their needs
  • Serve as the lead facilitator on initial key client training engagements
  • Coordinate with additional facilitators or consultants as necessary

Other duties as assigned

Qualifications and Skills

Must-Have

  • Significant experience in related fields such as facilitating training, a management role in D&I, serving as a consultant to large organizations, or handling business development in a related field, including:
    • Strong experience in a management or consulting role in human resources, talent development, D&I, or similar role in a large organization
    • Experience facilitating, training, and presenting

Good to Have

  • Degree or equivalent related experience
  • CQ Certification, CQ Train the Trainer, Unconscious Bias (UB) Train the Trainer – all three courses delivered by the Cultural Intelligence Center
  • Experience establishing a business presence in the UK for an international organization

Details

  • Salaried position
  • Reports to Senior Vice President
  • Based in the UK

Approach to work

Our goal-focused and supportive environment is due to determined, autonomous problem solvers who love our purpose-led culture. And as a global business, CQC relies on diversity of culture and thought to deliver on our goals. We’re looking for a consultant who embraces that environment.

While we believe this role would benefit from a full-time position, due to the scope and scale of what the Lead Consultant needs to achieve, we are open to discussing different formats of working on fewer than full-time hours, flexibility through the day for work, and even sharing the job between two candidates.

It is worth noting that while the role is based in the UK and work will orientate around the UK market and timezone; there may be occasions where you would need to be in contact with the team in the US. The time difference in Michigan is +5 GMT, so some meetings may be optimal in the early evening.

We’re also very conscious that each person who works with us may have different needs and requirements to help them do their job to the best of their ability. These may be physical requirements due to personal mobility or perhaps software enhancements to support different learning capabilities. Do let us know if you need any additional support at any point.

Apply Now

Sr Web Application Developer

We are a growing company, and we are seeking an exceptional Sr Web Application Developer for our team.

The Sr Web Application Developer is a critical role, playing a large part in architecting and executing our software development projects. The developer cares deeply about developing technology and successfully combines the following skills to work effectively with a diverse and interdisciplinary team:

  • Deep knowledge of web application architecture and development
  • Proven experience planning, architecting, developing, releasing, and maintaining complex agnostic, extensible web application software with the expectation of future iterations
  • An extraordinary knack for understanding and translating business requirements to technical specifications

Reports to

The Sr Web Application Developer reports to the IT & Software Development Manager and joins other software developers and analysts.

Experience

The ideal candidate will have the following experience:

  • 5+ years of experience developing web application software, both front end, and back end
  • 3+ years’ experience with Ruby/Ruby on Rails/Postgres/ActiveAdmin
  • 3+ years’ experience designing and building databases, data models, architecture diagrams, and network diagrams
  • Experience managing and optimizing Heroku environments
  • Experience working with Amazon S3 storage
  • Experience working in an agile environment

Professional Focus

The developer will spend 30% of their time focused on planning and architecture activities, 70% of their time focused on development activities.

Essential Duties and Responsibilities

Web Application Development

  • Writing production-ready code in Ruby/Ruby on Rails, React, HTML/CSS
  • Code versioning using Git/Github
  • Managing/providing insight into our Heroku platform
  • Reviewing code written by other team members and external partners
  • Participating in and taking the lead on architecture planning for individual applications
  • Growing and cultivating a deep understanding of how our technology facilitates our business and directly relates to our growth
  • Participate in the generation of and providing feedback on visual and functional software requirements and designs
  • Using Jira/Confluence to write and refine user stories, estimate work in hours/story points, create documentation, and for managing your assigned tasks
  • Leveraging your deep reserves of professional software development experience to help guide the decision-making process from the top level of our IT organization down
  • Providing a unique view to the work that we do and the environment that we cultivate- you will be a vital piece of the organization not just in terms of the work that you produce but the relationships that you build and your personal approach to your job, your work, and the world around you. You matter as a human being.
  • Other duties as assigned

Qualifications and Skills:

Must-Have

  • Bachelor’s degree in Computer Science (or equivalent), or equivalent professional experience
  • Defining and implementing scalable architecture and technology solutions
  • 5 years of experience designing, developing, testing, and debugging web applications at scale in a professional environment
  • Experience collaborating with internal and external stakeholders
  • Professional business acumen
  • Strong communication skills and the ability to work in a fast-paced environment
  • The ability to balance multiple workstreams simultaneously and effectively prioritize work
  • Ability to work with stakeholders from many different cultures all over the world 
  • A lifelong desire to learn and dedication to personal and professional development
  • Expert level in the following technologies:
    • Ruby
    • Ruby on Rails
    • Postgres
    • React
    • Heroku
    • HTML5/CSS3
    • API/Webservices

Nice to Have

  • Experience with GDPR compliance
  • Experience implementing Internationalization
  • Experience with A11y section 508 compliance
  • Experience developing eCommerce sites
  • Experience with WordPress
  • Experience managing people and teams
  • Experience in the education sector

Details: 

  • Full-time, salaried position 
  • Reports to IT & Software Development Manager
  • Based in Southfield, MI

 

Apply Now

Business Development Consultant

CQC is a growing company and we are seeking an exceptional Business development consultant to join our growing team.

The Business development consultant  is a critical role responsible for business development and consultation with CQC clients and prospects The Business Development Consultant cares deeply about Cultural Intelligence and people and successfully combines the following skills to work effectively with a diverse customer base:

  • Excellent Communication & Writing
  • Active Listening
  • Business Development & Relationship Building
  • Sales

Reports To 

The Business Development Consultant reports to the VP of Sales and Marketing, will be part of the company Sales & Marketing group, and will be supported by team administrators.

Experience

The Business Development Consultant should have 7+ years of experience in consultative business development and training, and at least 3-5 years focused on selling or training in the following industries: Human Resources, Talent Management/Acquisition, DEI, or Learning & Development.

Professional Focus

The Business Development Consultant will spend 50% of their time developing new business and relationships, 30% consulting with new and existing clients, and 20% managing client accounts.

Essential Duties and Responsibilities

Business Development

  • Proactively research organizations, industries, and individuals to uncover new opportunities
  • Effectively prioritize and manage opportunities and sales pipelines for new and prospective clients
  • Draft and present customized proposals and presentations to prospective clients
  • Proactively build relationships and develop business with new prospects
  • Negotiate contract terms with clients and communicate terms with other stakeholders
  • Develop and manage account plans for current and new customers
  • Contribute to the strategic and financial goals of the company
  • Participate in the training and onboarding of new CQC business development employees focused on CQC products and solutions, marketing personas, and learning pathways.

Consulting

  • Work with Lead Consultant to help current and prospective clients to craft programs and learning outcomes, or other organizational initiatives that utilize CQC products or services to meet their needs
  • Support Account Consultants in various consultative discussions using a deep knowledge of Cultural Intelligence, Cultural Values, and Unconscious Bias
  • Coordinate with additional facilitators or consultants as necessary

Other duties as assigned

Qualifications and Skills

Must-Have

  • Degree or equivalent related experience
  • 7+ years of experience in consultative business development with proven results in generating strong leads, closing deals, and developing multi-year contracts and partnerships
  • 2-3 years of experience in business development or consulting role in human resources, talent development, D&I, or similar
  • Excellent communication, writing, and presentation skills

Good to Have

  • Experience managing and training business development staff
  • Pipeline management experience
  • SalesForce Experience

Details

  • Salaried position, plus incentive pay
  • Reports to VP, Sales, and Marketing 
  • Based in Eastern or Central USA time zone 

 

Apply Now

Client Relationship Coordinator

CQC is a growing company, and we are seeking an exceptional Client Relationship Coordinator for our team.

The Client Relationship Coordinator is a critical role responsible for client relations and customer communication support. The Client Relationship Coordinator cares deeply about people and successfully combines the following skills to work effectively with a diverse customer base:

  • Excellent Communication & Writing 
  • Problem Solving
  • Technical Proficiency 
  • Attention to Detail
  • Outgoing and Energetic Personality

Reports to

The Client Relationship Coordinator reports to the Director of Marketing and will also work closely with the Communications Manager on exciting communication projects. 

Experience

The Client Relationship Coordinator should have 1-2 years of experience in customer service, sales, or account management, including a proven track record of customer satisfaction. 

Professional Focus

The Client Relationship Coordinator will spend 85% of their time on client relations, sales support, customer support, and 15% of their time supporting company communication initiatives.

Essential Duties and Responsibilities

Client Relations & Lead Handling

  • Serve as the first point of contact with current and potential clients, guiding them to the appropriate team member to best handle their needs
  • Coordinate with the marketing & communication team to build relationships with leads generated by outbound email campaigns 
  • Respond quickly to inquiries that come from the website, email marketing campaigns, inbound calls, trade shows, and other sources to qualify leads and set up introductory demos, and appointments 
  • Provide clients with general information about available products, services, and other solutions 
  • Carefully handle leads according to company CRM and customer journey guidelines
  • Input and assign leads in company CRM
  • Schedule onboarding calls with new clients to establish rapport and provide a demonstration of our portal’s functions and features 
  • Schedule introductory and follow-up calls with inactive clients, cold leads, and outbound leads

Client Support & Documentation

  • Coordinate and execute pre-event communication for public event participants 
  • Provide timely and knowledgeable portal technical assistance to clients by phone, email, or other contact means 
  • Keep thorough and detailed records of customer interactions on company CRM.
  • Create, update, and maintain the company’s customer portal and website support documentation (i.e., how-to documents, instructional guides, FAQ documents, and other support documents)

Other administrative duties as assigned

Qualifications and Skills:

Must-Have

  • Associate’s Degree or equivalent work experience 
  • 1-2 years of office work experience, preferably in a fast-paced, multicultural environment 
  • Very comfortable with technology, including digital marketing and CRM tools.
  • Prior customer support, sales, or account management experience
  • Excellent verbal and written communication skills 
  • Careful attention to detail 
  • Strong phone contact and handling skills and active listening 
  • Ability to stay calm and problem solve under pressure 
  • Proficient in web-based interfaces, Microsoft Office, etc. 

Good to Have

  • Proactive, self-starting, and motivated 
  • Prior experience in lead generation and handling
  • Previous experience in online tech support

Details: 

  • Hourly position 
  • Reports to Marketing Director 
  • Based in Southfield, MI

 

Apply Now

The Team Behind the CQ

We have a team of researchers, trainers, and consultants around the world who are ready to work with you to assess and improve your CQ.

About Us Meet Our Team