Careers

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), may be just the opportunity you are looking for.

Here at the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by using research-based learning and development solutions. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium-sized businesses.

Together we are committed to the greater good. We truly believe our work can make the world a better place.

Headquartered in Michigan, our international team of employees includes trainers, instructional designers, consultants, administrators, software engineers, and researchers providing state-of-the-art products and services that make a real difference in people’s lives.

See all open positions below

Equal Employment Opportunity Employer

HR Administrator

Instructional Developer

Event Coordinator

HR Administrator

Overview

At the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by providing research-based learning and development solutions. Headquartered in Michigan, our international team includes trainers, instructional designers, consultants, administrators, software engineers, and researchers who provide state of the art products and services that make a real difference in people’s lives.

We serve customers around the world from multiple locations, and our web-based portal is a critical part of how we support our global clients.

We are a growing company, and we are seeking an exceptional Human Resources Administrator to join our global team.

The HR Administrator is a critical role, playing an important part in administrative projects to support our growth, caring deeply about people and successfully combines the following skills to work effectively with a diverse and interdisciplinary team:

  • Careful attention to detail
  • Excellent communication
  • Timeliness/Meets deadlines

Reports to

The HR Administrator reports to the Vice President Operations and joins a team of other administrators and coordinators.

Experience

The ideal candidate will have at least 3 years of relevant HR administrative experience.

What we provide you!

We view the work that we do and the environment that we cultivate as a critical part of our mission. By joining our team, you will become a vital piece of the organization, not just in terms of the work that you produce, but also the relationships that you build and your personal approach to your job, your work, and the world around you. You matter as a human being and we are interested in helping you grow and develop your professional career and your cultural intelligence!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Human Resources Administration

  • Provides overall administrative support to the HR department, including maintaining and processing documentation and records.
  • Assists company managers withrelevant personnel matters, such as promotions, annual review documents,  role changes, and etc.
  • Manages and updates HR databases with required information such as new hires, terminations, sick leaves, warnings, vacation, and days off.
  • Assists with projects, such as HR events, benefits open enrollment, employee communications and company-wide meetings.
  • Answers employee questions about policy and procedures, and refers to appropriate managers as necessary.
  • Works with the Board to manage general HR administration and communication.
  • Coordinates team and leadership events (birthdays, social events, coffee breaks, “All Hands”, leadership retreats, etc.).
  • Assist in grading our jobs and setting pay ranges for all of our jobs (Maintain Pay Scale) under the direction of the Board of Managers.
  • Assist with compensation reporting.

IT Support

  • Oversees and coordinates with IT partner to ensure CQC is equipped with necessary technology resources and support (e.g., regular maintenance, invoicing, ongoing support).
  • Coordinates with supervisors and IT to ensure employees have access to necessary software and systems access (server, SharePoint, etc.)
  • Coordinates with supervisors and IT to ensure new employees are provided appropriate technology and alumni return technology and other CQC property as appropriate.

Recruiting / Onboarding

  • Works to support Talent Acquisition & Development in recruiting efforts by handling administrative aspects of the job such as scheduling interviews, running background check, and any other tasks requested by him.
  • Helps organize and manage new employee orientation, on-boarding, and training programs in collaboration with supervisors, hiring team and functional experts.

Handles various HR administrative requirements such as signing employees up for benefits and administrering personnel files.

Qualifications and Skills:

Must Have

  • Associate degree or equivalent
  • Experience in HR administration.
  • Detail-oriented
  • Strong computer skills, including proficiency with Microsoft Office suite, HR systems, web-based interfaces, good with spreadsheets.
  • Professional communication skills, written and verbal.
  • Excellent customer service mindset and interpersonal skills.
  • Strong organizational skills and the ability to work with accuracy and efficiency. Ability to work on multiple projects concurrently, manage priorities and meet deadlines.
  • A team player who works well in collaborative, professional office settings.
  • Ability to maintain complete confidentiality of sensitive information and materials

Additional Details

  • Full-Time, Salary position
  • Reports to Vice President Operations
  • Based in Southfield, MI

Instructional Developer

Overview

At the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by providing research-based learning and development solutions. Headquartered in Michigan, our international team includes trainers, instructional designers, consultants, administrators, software engineers, and researchers who provide state of the art products and services that make a real difference in people’s lives.

We provide assessments, training, and e-learning to customers around the world, and our e-learning courses are a key part of our growth strategy.

We are a growing company, and we are seeking an Instructional Developer. The Instructional Developer is a full-time role to help with e-learning development. The Instructional Developer cares deeply about the quality of our e-learning courses.

Reports to

The Instructional Developer reports to the Senior Manager,  Digital Learning

What we provide you!

We view the work that we do and the environment that we cultivate as a critical part of our mission. By working with our team, you will contribute to our mission of changing the way individuals and organizations approach diversity and global engagement. You matter as a human being and we are interested in helping you develop your professional career and your cultural intelligence!

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Participate in L&D team meetings and activities
  • Contribute innovative and appropriate learning strategies
  • Develop or revise e-learning content
  • Identify sources, edit or create graphics, animation, videos, and other media
  • Document technical information including versioning, specifications, etc.
  • Publish and upload SCORM packages to LMS
  • Conduct functional tests and fixes
  • Recruit external resources for specific tasks as assigned
  • Actively manage assigned projects
  • Draft and develop training materials for employee training
  • Other work as assigned

Qualifications and Skills:

Must Have

  • Bachelor’s degree in Instructional design, instructional technology, or other training related fields
  • Knowledge of adult learning and instructional design processes and methodologies
  • 2+ years experience with e-learning authoring, using Articulate suite including Storyline and Rise
  • Excellent skills for clearly and timely communication
  • Excellent problem-solving skills
  • Ability to prioritize and organize work properly and manage time effectively
  • Manage and work simultaneously on multiple projects and deliver projects in a timely manner
  • Ability to pay great attention to details
  • Good understanding of web technologies
  • Self-starter, highly motivated, and a quick learner
  • Enthusiasm to keep abreast with emerging technologies
  • Experience working virtually with other team members

 Good to Have

  • Experience with visual and multimedia
  • Experience with Learning Management System (LMS)

Details: 

  • Salaried position
  • Remote , but based in Michigan is a plus
  • Salary range is $50k-$60k base + Benefits

Event Coordinator

Overview

At the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by providing research-based learning and development solutions. Headquartered in Michigan, our international team includes trainers, instructional designers, consultants, administrators, software engineers, and researchers who provide state of the art products and services that make a real difference in people’s lives.

We provide assessments, training, and e-learning to customers around the world, and our e-learning courses are a key part of our growth strategy.

We are a growing company, and we are seeking an exceptional Event Coordinator for our team.

The Event Coordinator is a critical role with the primary responsibility of ensuring a positive customer experience throughout the entire event process – from pre-event coordination to post-event analysis.

The role successfully combines the following skills to work effectively with a diverse and interdisciplinary team:

  • Attention to details, ability to stay focused
  • Problem solving on the fly
  • Excellent communication skills (written and oral)
  • Proficient with Microsoft Office and virtual meeting platforms (Zoom meeting and Zoom webinar preferred)
  • Excellent collaboration skills (internal and external)

Reports to

The Event Coordinator reports to Team Leader, Event Support Team, and will be part of our administrative team, which includes project and administrative managers and other administrative coordinators.

Experience

We are looking for a proactive and positive individual with experience providing outstanding customer service and administrative support.

Focus

We anticipate this individual spending about 70% of their time coordinating and supporting events, and about 30% of their time providing administrative support.

What we provide you!

We view the work that we do and the environment that we cultivate as a critical part of our mission. By working with our team, you will contribute to our mission of changing the way individuals and organizations approach diversity and global engagement. You matter as a human being and we are interested in helping you develop your professional career and your cultural intelligence!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Event Preparation

  • Collaborate with client contact, facilitator, and account manager to finalize event details
  • Communicate event details to participants
  • Provide logistics support to client contact and participants
  • Coordinate physical material needs with resource coordinators
  • Prepare and distribute digital event components (meeting set up, virtual pre-work, post-event survey, etc.)
  • Shipping and Printing of physical materials including, but not limited to: inventory checks, ordering, printing, shipping (International and Domestic), etc.
  • Proactively anticipate customer needs and identify potential issues

Event Support

Provide technical support for virtual events:

  • Welcome participants in a warm and professional manner
  • Explain virtual meeting software navigation to inexperienced users
  • Provide excellent service and energy throughout the event
  • Troubleshoot technical problems
  • Interact with participants through chat support
  • Manage Zoom/Webex/MS TEAMS breakout rooms, polls, and other activities
  • Record participant questions and communicate to facilitator
  • Collaborate with facilitator to manage time
  • Flexibility to work from home for virtual session support pending sufficient internet bandwidth and professional setting for client interactions (quiet and free of interruptions)
  • Outside of traditional office hours will be required from time to time

Post Event

  • Send post-event surveys and resources
  • Recommend improvements and best practices for future events
  • Collaborate with team to wrap up details and encourage ongoing client engagement

Administrative Support

  • Provide administrative support to other teams/department
  • Collaborate with other event coordinators to ensure all events are supported

Other Duties as Assigned

Qualifications and Skills:

Must Have

  • Associate degree (preferred) or equivalent work experience
  • Proficient with Microsoft Office
  • Strong communication skills (written and oral)
  • Ability to focus (events last between 4h and 6h)
  • Ability to multitask especially under pressure
  • Ability to prioritize

 Good to Have

  • Experience with Zoom, WebEx, MS TEAMS
  • Experience with customer service
  • Experience collaborating on teams
  • Administrative or event coordination experience

Candidates Traits

  • Adaptable, agile, detail-oriented, excellent communicator

Details: 

  • Full-time, Hourly position
  • Based in Bingham Farms
  • Range $17-$20 / H
  • Apply through Indeed Posting

 

Get Started!

There are many ways to start your journey toward Cultural Intelligence. Below are just a few options to help you get started. Contact us today for additional options.

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