Careers

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), may be just the opportunity you are looking for.

Here at the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by using research-based learning and development solutions. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium-sized businesses.

Together we are committed to the greater good. We truly believe our work can make the world a better place.

Headquartered in Michigan, our international team of employees includes trainers, instructional designers, consultants, administrators, software engineers, and researchers providing state-of-the-art products and services that make a real difference in people’s lives.

See all open positions below

Equal Employment Opportunity Employer


Marketing Specialist

Digital Marketing Coordinator

Lead Consultant

Marketing Specialist

The Marketing Specialist is a critical role, responsible for successfully executing marketing campaigns and large-scale marketing projects while also balancing internal and external communication needs. The Marketing Specialist cares deeply about people and successfully combines the following skills to work effectively with a diverse and interdisciplinary team:

  • Excellent Communication Skills
  • Excellent Organization & Time Management
  • Marketing and Digital Marketing Best Practices

Reports to

The Marketing Specialist will report to the Director of Marketing. The person in this role will interact with other marketing team members, business development team, internal stakeholders, 3rd party agencies, and customers/prospects of the Cultural Intelligence Center.

Experience

The Marketing Specialist should have 1+ years of experience in client support or communications roles, with at least 3+ years of marketing experience.

Professional Focus

The Marketing Specialist will spend 40% of their time executing marketing initiatives (social media, newsletters, email campaigns, etc.), 20% of their time focused on lead generation campaigns, 30% of their time developing content, and 10% of their time on company communications.

Essential Duties and Responsibilities

Marketing Initiatives

  • Coordinate and manage monthly communication newsletters, providing key updates about products, services, new features, and other general information to customers and partners
  • Execute company marketing initiatives via multiple mediums (newsletters, website updates, social media, email campaigns, etc.
  • Proactively manage company social media accounts (Twitter, Facebook, Instagram, Twitter etc.) and documentation.
  • Implement marketing strategies and advertising
  • Use social media as brand awareness, marketing, and customer communication outlet.
  • Maintain/update company websites as needed

Marketing Campaigns and Projects

Execute marketing, advertising, and communications efforts to generate high-quality leads

Manage large-scale marketing projects such as website redesigns, multi-touch marketing campaigns, marketing tool integrations, lead nurturing campaigns, etc.

Internal Company Communications & Documentation

  • Work closely with company portal, design, production, administration, and sales teams to proactively communicate important company updates to the team.
  • Coordinate company marketing communications within Microsoft Teams (i.e., demo releases, promotional video announcements, beta programs, etc.)
  • Document and maintain company communication & marketing procedures (e.g., lead handling process, product launch process, etc.)
  • With the direction of a subject matter expert and the Director of Marketing, help support and write content related to white papers, case studies, video scripts, blog posts, web pages, promotional emails, email newsletter, marketing collateral, and internal communications.
  • With the direction of a subject matter expert and the Director of Marketing, create unique digital assets (graphics) that can be used to help tell the story of the content we are creating.
  • Act as internal company expert on newsletter platforms and Social Media, including related training and documentation

Other administrative duties as assigned

Qualifications and Skills

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years office work experience, preferably in a fast-paced, multicultural environment
  • Very comfortable with marketing technology
  • Prior customer support experience
  • Excellent verbal and written communication skills
  • Careful attention to detail
  • Proactive, self-starting, and motivated
  • Strong phone contact and handling skills and active listening
  • Ability to stay calm and problem solve under pressure
  • Proficient in web-based interfaces, Microsoft Office, etc.
  • Graphic design skills
  • Copywriting skills
  • Basic ability to work with common digital marketing tools including WordPress, Mailchimp, Sprout Social, Canva, individual social media channels, Google Analytics, etc.
  • Experience working in graphic design tools including Adobe Illustrator and Photoshop
  • CRM experience

Details

  • Salaried Position
  • Reports to Marketing Director
  • Based in Southfield, MI area
  • Option to blend remote and in-office work
  • Salary range : $50,000 – $58,000

Apply Now

Digital Marketing Coordinator

The Digital Marketing Coordinator is responsible for performing the needed day-to-day marketing updates related to the execution of the Cultural Intelligence marketing plan. Additionally, the role will provide support in copywriting, graphic design, social media posting, website chat monitoring, email marketing, campaign execution, website updates, and overall support to the marketing team and the company.

Reports to and daily interactions:

The Digital Marketing Coordinator will report to the Director of Marketing. The person in this role will interact with other marketing team members, business development team, internal stakeholders, 3rd party agencies, and customers/prospects of the Cultural Intelligence Center.

Experience

The ideal candidate will have 1-2 years of experience in either (or both) a marketing support role or a digital marketing support role. We are open to recent college graduates, freelancers looking for full-time employment, or those with equivalent work experience.

Professional Focus

The Digital Marketing Coordinator will spend 30% of their time performing daily digital marketing updates, 20% of their time creating content, 30% of their time creating graphics, 10% of their time executing marketing campaigns, and 10% of their time supporting projects on an “as needed” basis.

Essential Duties and Responsibilities

Perform Daily Marketing Updates

  • Update and maintain multiple WordPress websites as needed
  • Create or update emails in Mailchimp for email marketing purposes
  • Create or update landing pages
  • Post updates across social media channels
  • Monitor and respond to website chat requests (the person in this role would have partial responsibility for this duty)

Content Creation

  • With the direction of a subject matter expert and the Director of Marketing, help support and write content related to white papers, case studies, video scripts, blog posts, web pages, promotional emails, email newsletter, marketing collateral, and internal communications.

Graphic Design

  • With the direction of a subject matter expert and the Director of Marketing, create unique digital assets (graphics) that can be used to help tell the story of the content we are creating.
  • Pick appropriate stock photography (if needed)
  • Update existing graphics (as needed)

Marketing Campaigns

  • Assist with the execution of targeted marketing campaigns. This includes but is not limited to: creating/updating landing pages, update website pages, create email blasts, post to social media, attend planning meetings, etc.

As Needed Support

  • Provide general support to the marketing team and the wider team at the Cultural Intelligence Center
  • Provide assistance with internal communications

Qualifications and Skills

  • Associates degree or equivalent work experience
  • 1-2 years of professional work experience (either remotely or in-office)
  • Experience with writing copy
  • Basic ability to work with common digital marketing tools including WordPress, Mailchimp, Sprout Social, Canva, individual social media channels, Google Analytics, etc.
  • Experience working in graphic design tools including Adobe Illustrator and Photoshop
  • Comfortable talking with clients/prospects via phone or electronic communication.
  • Basic understanding of Microsoft Office Suite, including Sharepoint
  • Careful attention to detail
  • Be adaptable to change with a strong desire to grow. 

Details

  • Hourly position
  • Reports to Marketing Director
  • Located near Bingham Farms, MI
  • Option to blend remote and in-office work
  • Base salary range: $32,000 – $34,000

Apply Now

Lead Consultant

Overview

Here at the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by applying research-based learning and development solutions. Headquartered in Michigan, our international team of about 35 employees includes trainers, instructional designers, consultants, administrators, software engineers, and researchers providing state of the art products and services that make a real difference in people’s lives.

Our mix of on-site and remote employees serves customers around the world with our array of consulting, training, and online learning solutions.

We are seeking an exceptional Lead Consultant to join our growing team business development team.

The Lead Consultant is a critical role responsible for business development and high level consultation and training with CQC clients and prospects. The Lead Consultant cares deeply about Cultural Intelligence and successfully combines the following skills to work effectively with a diverse customer base:

  • Business Development & Relationship Building
  • Excellent Communication & Writing
  • Active Listening
  • Excellent Presentation, Training, and Consulting skills

Reports to

The Lead Consultant reports to the VP Sales & Marketing and will be part of the company Business Development & Marketing group, and will be supported by a team of administrators.

Experience

The Lead Consultant should have 10+ years of experience in consultative business development and training, and at least 5+ years in higher education (selling, consulting, teaching, or administration)

Professional Focus

The Lead Consultant will spend 40% of their time consulting with new and existing clients, 40% developing new business and relationships, and 20% training and presenting to clients.

Essential Duties and Responsibilities

Business Development

  • Proactively research organizations, industries, and individuals to uncover new opportunities – primarily in the higher education space
  • Draft and present customized proposals and presentations to prospective clients
  • Proactively build relationships and develop business with new prospects
  • Negotiate contract terms with clients and communicate terms to other internal stakeholders
  • Develop and manage account plans for current and new customers
  • Contribute to the strategic and financial goals of the company
  • Develop subject matter expertise on CQC products and solutions
  • Work with assigned CQC account managers and other business development staff to ensure that CQC is meeting high-touch customer needs

Consulting & Facilitating

  • Consult with current and prospective clients to help them craft programs and learning journeys, or other organizational initiatives that utilize CQC products or services to meet their needs
  • Develop subject matter expertise on Cultural Intelligence, Cultural Values, and Unconscious Bias
  • Consult with clients to tailor training engagements to fit their needs
  • Serve as the lead facilitator on initial key client training engagements
  • Coordinate with additional facilitators or consultants as necessary

Other duties as assigned

Qualifications and Skills:

Must Have

  • 10+ years of experience in related fields such as facilitating training, a management role in D&I, serving as a consultant to large educational institutions, or handling business developing in a related field, including:
    • 5+ years of experience in a management or consulting role in higher education
    • 3+ years of experience facilitating, training, and presenting

Good to Have

  • Coaching certificate or equivalent related experience
  • CQ Certification, CQ Train the Trainer, UB Train the Trainer
  • An understanding of basic legal concepts of contracts and intellectual property protection

Details: 

  • Salaried position
  • Reports to VP Sales & Marketing
  • Based in the Eastern Timezone (fully remote position)

Apply Now

The Team Behind the CQ

We have a team of researchers, trainers, and consultants around the world who are ready to work with you to assess and improve your CQ.

About Us Meet Our Team