Careers

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), may be just the opportunity you are looking for.

Here at the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by using research-based learning and development solutions. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium-sized businesses.

Together we are committed to the greater good. We truly believe our work can make the world a better place.

Headquartered in Michigan, our international team of employees includes trainers, instructional designers, consultants, administrators, software engineers, and researchers providing state-of-the-art products and services that make a real difference in people’s lives.

See all open positions below

Equal Employment Opportunity Employer


Marketing Specialist

Digital Marketing Coordinator

Marketing Specialist

The Marketing Specialist is a critical role, responsible for successfully executing marketing campaigns and large-scale marketing projects while also balancing internal and external communication needs. The Marketing Specialist cares deeply about people and successfully combines the following skills to work effectively with a diverse and interdisciplinary team:

  • Excellent Communication Skills
  • Excellent Organization & Time Management
  • Marketing and Digital Marketing Best Practices

Reports to

The Marketing Specialist will report to the Director of Marketing. The person in this role will interact with other marketing team members, business development team, internal stakeholders, 3rd party agencies, and customers/prospects of the Cultural Intelligence Center.

Experience

The Marketing Specialist should have 1+ years of experience in client support or communications roles, with at least 3+ years of marketing experience.

Professional Focus

The Marketing Specialist will spend 40% of their time executing marketing initiatives (social media, newsletters, email campaigns, etc.), 20% of their time focused on lead generation campaigns, 30% of their time developing content, and 10% of their time on company communications.

Essential Duties and Responsibilities

Marketing Initiatives

  • Coordinate and manage monthly communication newsletters, providing key updates about products, services, new features, and other general information to customers and partners
  • Execute company marketing initiatives via multiple mediums (newsletters, website updates, social media, email campaigns, etc.
  • Proactively manage company social media accounts (Twitter, Facebook, Instagram, Twitter etc.) and documentation.
  • Implement marketing strategies and advertising
  • Use social media as brand awareness, marketing, and customer communication outlet.
  • Maintain/update company websites as needed

Marketing Campaigns and Projects

Execute marketing, advertising, and communications efforts to generate high-quality leads

Manage large-scale marketing projects such as website redesigns, multi-touch marketing campaigns, marketing tool integrations, lead nurturing campaigns, etc.

Internal Company Communications & Documentation

  • Work closely with company portal, design, production, administration, and sales teams to proactively communicate important company updates to the team.
  • Coordinate company marketing communications within Microsoft Teams (i.e., demo releases, promotional video announcements, beta programs, etc.)
  • Document and maintain company communication & marketing procedures (e.g., lead handling process, product launch process, etc.)
  • With the direction of a subject matter expert and the Director of Marketing, help support and write content related to white papers, case studies, video scripts, blog posts, web pages, promotional emails, email newsletter, marketing collateral, and internal communications.
  • With the direction of a subject matter expert and the Director of Marketing, create unique digital assets (graphics) that can be used to help tell the story of the content we are creating.
  • Act as internal company expert on newsletter platforms and Social Media, including related training and documentation

Other administrative duties as assigned

Qualifications and Skills

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years office work experience, preferably in a fast-paced, multicultural environment
  • Very comfortable with marketing technology
  • Prior customer support experience
  • Excellent verbal and written communication skills
  • Careful attention to detail
  • Proactive, self-starting, and motivated
  • Strong phone contact and handling skills and active listening
  • Ability to stay calm and problem solve under pressure
  • Proficient in web-based interfaces, Microsoft Office, etc.
  • Graphic design skills
  • Copywriting skills
  • Basic ability to work with common digital marketing tools including WordPress, Mailchimp, Sprout Social, Canva, individual social media channels, Google Analytics, etc.
  • Experience working in graphic design tools including Adobe Illustrator and Photoshop
  • CRM experience

Details

  • Salaried Position
  • Reports to Marketing Director
  • Based in Southfield, MI area
  • Option to blend remote and in-office work
  • Salary range : $50,000 – $58,000

Apply Now

Digital Marketing Coordinator

The Digital Marketing Coordinator is responsible for performing the needed day-to-day marketing updates related to the execution of the Cultural Intelligence marketing plan. Additionally, the role will provide support in copywriting, graphic design, social media posting, website chat monitoring, email marketing, campaign execution, website updates, and overall support to the marketing team and the company.

Reports to and daily interactions:

The Digital Marketing Coordinator will report to the Director of Marketing. The person in this role will interact with other marketing team members, business development team, internal stakeholders, 3rd party agencies, and customers/prospects of the Cultural Intelligence Center.

Experience

The ideal candidate will have 1-2 years of experience in either (or both) a marketing support role or a digital marketing support role. We are open to recent college graduates, freelancers looking for full-time employment, or those with equivalent work experience.

Professional Focus

The Digital Marketing Coordinator will spend 30% of their time performing daily digital marketing updates, 20% of their time creating content, 30% of their time creating graphics, 10% of their time executing marketing campaigns, and 10% of their time supporting projects on an “as needed” basis.

Essential Duties and Responsibilities

Perform Daily Marketing Updates

  • Update and maintain multiple WordPress websites as needed
  • Create or update emails in Mailchimp for email marketing purposes
  • Create or update landing pages
  • Post updates across social media channels
  • Monitor and respond to website chat requests (the person in this role would have partial responsibility for this duty)

Content Creation

  • With the direction of a subject matter expert and the Director of Marketing, help support and write content related to white papers, case studies, video scripts, blog posts, web pages, promotional emails, email newsletter, marketing collateral, and internal communications.

Graphic Design

  • With the direction of a subject matter expert and the Director of Marketing, create unique digital assets (graphics) that can be used to help tell the story of the content we are creating.
  • Pick appropriate stock photography (if needed)
  • Update existing graphics (as needed)

Marketing Campaigns

  • Assist with the execution of targeted marketing campaigns. This includes but is not limited to: creating/updating landing pages, update website pages, create email blasts, post to social media, attend planning meetings, etc.

As Needed Support

  • Provide general support to the marketing team and the wider team at the Cultural Intelligence Center
  • Provide assistance with internal communications

Qualifications and Skills

  • Associates degree or equivalent work experience
  • 1-2 years of professional work experience (either remotely or in-office)
  • Experience with writing copy
  • Basic ability to work with common digital marketing tools including WordPress, Mailchimp, Sprout Social, Canva, individual social media channels, Google Analytics, etc.
  • Experience working in graphic design tools including Adobe Illustrator and Photoshop
  • Comfortable talking with clients/prospects via phone or electronic communication.
  • Basic understanding of Microsoft Office Suite, including Sharepoint
  • Careful attention to detail
  • Be adaptable to change with a strong desire to grow. 

Details

  • Hourly position
  • Reports to Marketing Director
  • Located near Bingham Farms, MI
  • Option to blend remote and in-office work
  • Base salary range: $32,000 – $34,000

Apply Now

The Team Behind the CQ

We have a team of researchers, trainers, and consultants around the world who are ready to work with you to assess and improve your CQ.

About Us Meet Our Team