Careers

The Cultural Intelligence Center LLC is an innovative training and consulting company.

We provide research-based tools, training, and assessments to build Cultural Intelligence (CQ)—the ability to relate and work effectively with people from different nationalities, ethnicities, age groups, and more.

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), may be just the opportunity you are looking for.

The Cultural Intelligence Center (CQC) is a small (but growing!) company that is changing the way individuals and organizations are approaching diversity and global engagement. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium-sized businesses. Based in Michigan, our international team of employees includes trainers, consultants, and researchers providing state of the art services that make a real difference in people’s lives.

Together we are committed to the greater good. We truly believe our work can make the world a better place.

 

See all open positions below

Equal Employment Opportunity Employer


 

Business Development Manager

Position Description

Are you a sales hunter who is curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), an innovative, research-based consulting and training company, may be just the opportunity you are looking for.

The Cultural Intelligence Center is seeking a sharp, dynamic, Chicago-Based, Business Development Hunter who is searching for an intellectually rewarding sales challenge to join our team. This role is focused on developing our emerging sales territories in North America.

We need a consultative sales person who enjoys calling into organizations, is intellectually curious, and thrives on complex sales. The individual contributor role will develop the clients’ needs, match and align those needs with the appropriate solutions, demonstrate our research-based products and services, and win new business. This career is demanding and needs someone who is highly organized with an entrepreneurial drive to succeed.

Essential Duties and Responsibilities

  • Manage every aspect of the sales process for a specified territory, including:
  • Pitch to prospects and create new opportunities
  • Contact potential clients via email or phone to establish rapport and set up meetings
  • Develop and send proposals, negotiate contracts and close deals
  • Upsell additional products/services
  • Identify new sales leads through effective prospecting
  • Utilize the company-provided CRM
  • Research organizations and individuals online (especially on social media) to identify new leads and potential new markets
  • When appropriate or relevant, attend conferences, meetings, and industry events
  • Prepare PowerPoint presentations and sales displays
  • Contact clients to inform them about new developments in the company’s products
  • Meet and exceed sales goals

Qualifications and Skills

  • 6+ years of successful consultative sales experience as a hunter
  • Consistently meets and exceeds sales quotas
  • Extensive experience selling to enterprise companies
  • Experience working remotely
  • Extensive experience selling 6-figure deals
  • Self-motivated and organized
  • Intellectually curious
  • Excellent presentation skills
  • Extensive experience discovering business drivers and strategic planning gaps to fully understand opportunities to meet the client’s objectives
  • Bachelor’s Degree required; MBA highly valued

Details

  • Full-time/base salary
  • Reports to Executive Vice President, North America
  • Geographic Location: Chicago, Illinois
  • Seniority Level: Mid to Senior Level

 

 

Apply Now

Corporate Account Manager

Position Description

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), an innovative, research-based consulting and training company, may be just the opportunity you are looking for.

The Cultural Intelligence Center is seeking a sharp, dynamic Corporate Account Manager who is searching for an intellectually rewarding account management challenge to join our team. This role is focused on managing and growing our existing accounts in North America.

We need a consultative account manager who enjoys calling into organizations, is intellectually curious, and thrives on farming strong sales opportunities within our current client base. The role will develop the clients’ needs, match and align those needs with the appropriate solutions, demonstrate our research-based products and services, and win new business. This career is demanding and needs someone who is highly organized with an entrepreneurial drive to succeed.

Essential Duties and Responsibilities

  • Manage every aspect of the sales process for a specified territory, including:
    • Renew existing contracts
    • Create new opportunities within current client base
    • Develop and send proposals
    • Negotiate contracts
    • Close deals
    • Upsell additional products/services
  • Create and regularly update client account plans and engagement calendars
  • Execute account management strategies as agreed upon by the Executive Vice President, North America
  • Maintain fruitful relationships with existing customers
  • Utilize the company-provided CRM
  • Research the needs of current clients and learn who makes decisions about purchasing within various departments and business units
  • Contact potential clients via email or phone to establish rapport and set up meetings
    • Provide value-added content (proactively)
    • Provide deep discovery/needs analysis
  • Plan and oversee new direct marketing initiatives
  • Prepare PowerPoint presentations and sales displays
  • Contact clients to inform them about new developments in the company’s products
  • Develop quotes and proposals
  • Negotiate and renegotiate by phone, email, and in person
  • Meet and exceed sales goals
  • Other duties as assigned

Qualifications and Skills

  • 5+ years of successful consultative account management and/or client consultant experience
  • Consistently meets and exceeds sales quotas
  • Extensive experience selling to enterprise companies
  • Extensive experience selling 6-figure deals
  • Self-motivated and organized
  • Intellectually curious
  • Excellent presentation skills
  • Extensive experience discovering business drivers and strategic planning gaps to fully understand opportunities to meet the client’s objectives
  • Bachelor’s Degree required; MBA highly valued

Details

  • Full-time/base + bonus/Exempt
  • Reports to Executive Vice President, North America
  • Geographic Location: Grand Rapids, Michigan
  • Seniority Level: Mid-Level

 

Apply Now

Administrative Assistant, Training

Position Description

Are you energized by the opportunity to utilize your diverse administrative and communication skills? Are you passionate about customer service and providing support for internal staff and clients? The Cultural Intelligence Center, an innovative, research-based consulting and training company, is seeking a full-time Administrative Assistant at our Grand Rapids, MI location to provide administrative and management support for the Director of Training.

Essential Duties and Responsibilities

How you will spend your day:

Administrative Support

  • Provide administrative and logistical support to the Director of Training for all programs, projects, and activities within the training segment (e.g. travel arrangements, material coordination, meetings, organizing webinars, etc.).
  • Develop and manage systems for tracking and monitoring projects.
  • Coordinate and manage a variety of projects (e.g. speaking/training event coordination, certifications) and other projects led by the Director of Training.
  • Communicate both internally and externally in relation to workshops and training sessions.
  • Provides support to assure that Cultural Intelligence Center training programs are of high quality and meet customer needs.
  • Proactively anticipate customer needs and identify any potential issues. Develop recommendations and facilitate resolution.
  • Assist the Director of Training with travel, lodging, and expense management.

Qualifications and Skills

  • Associates Degree in Business or office administration or equivalent related experience.
  • 2-3 years of Administrative Support or Executive Assistant experience.
  • Highly proficient in using Microsoft Office products.

Here’s more about who we’re looking for:

  • Experience in a fast-paced, multicultural office environment.
  • Strong computer skills, including proficiency with Microsoft Office suite, project management software, web-based interfaces, good with spreadsheets and PowerPoint.
  • Professional communication skills, written and verbal. Ability to interact effectively with high-level leaders and external contacts.
  • Excellent customer service and interpersonal skills.
  • Strong organizational skills and the ability to work with accuracy and efficiency. Ability to work on multiple projects concurrently, manage priorities, and meet deadlines.
  • Strong attention to detail.
  • Experience working with global teams across various time zones.
  • Non-judgmental approach and maturity in dealing with sensitive information.
  • Strong analytical and problem-solving skills.
  • A team player who works well in collaborative, professional office settings.

Ideal Candidate Traits:

Professional, Adaptable, Dedicated, Driven, Detail-Oriented, and Excellent Communicator

Details

  • Full-time/hourly
  • Reports to the Director of Training
  • Geographic Location: Grand Rapids, Michigan

What we provide you:

Our business is expanding, and we know our employees are the foundation of our success.  We invest in our employees by offering a healthy work/life balance, a collaborative work environment, competitive compensation, and development opportunities.  Simply put, we are a great group of people with whom to work!

 

Apply Now

Lead Software Engineer

Position Description

The Cultural Intelligence Center (CQC) is currently looking for an exceptional Lead Software Engineer to lead development of our cloud-based applications. The ideal candidate will successfully combine problem solving, excellent communication skills and broad technical knowledge. This position requires the ability to work with a diverse and interdisciplinary team.

Essential Duties and Responsibilities

  • Provide hands on technical leadership and participate in architectural decision-making for our custom software tools and services, including our assessment portal and e-learning platform
  • Partner with product leadership to build and lead our internal development team
  • Work with product management, researchers, and partners in an Agile environment
  • Break down large deliverables into manageable tasks to create high quality, test driven software.
  • Other Duties as Assigned

Qualifications and Skills

Must Have

  • Bachelor’s degree in Computer Science (or equivalent), or equivalent professional experience.
  • Minimum 4 years of experience designing, developing, testing, and debugging web-based software solutions at scale.
  • Experience building web-based applications using Ruby on Rails, ActiveAdmin, PostgreSQL, HTML5, and React/Javascript
  • Work efficiently, effectively and autonomously in an Agile product development environment.
  • Strong communication skills and the ability to work in a fast-paced environment.
  • Curiosity and a love of learning.

Good to Have

  • Experience leading development teams, establishing process and best practices, and defining and implementing scalable architecture and technology solutions.
  • Experience with Amazon Web Services
  • Experience with data security and privacy frameworks
  • Organizational Relationships
  • Product Management
  • Customer Success

Details

  • Full-time/salaried
  • Reports to Vice President, Operations
  • Geographic Location: Southfield, Michigan

Apply Now

Office Assistant

Essential Duties and Responsibilities

Printing Specialist

  • Prints client-facing materials for projects and certifications
  • Completes special printing requests (marketing materials, etc.) for the team
  • Reviews materials for quality control to ensure accuracy and professionalism of all client-facing materials

Office Support

  • Welcomes guests to the Grand Rapids office
  • Assembles client-facing materials
  • Packages and ships materials
  • Makes minor revisions to custom client-facing materials (e.g. participant handouts)
  • General office errands and support (mail, shipping materials, supplies, etc.)
  • Data entry in our Customer Relationship Management system

Supports the Office Operations Coordinator

  • Assists as needed with projects, admin tasks, and scheduling meetings
  • Assists with monthly expense reporting

Other Duties as Assigned

Qualifications and Skills

  • High-school diploma or equivalency
  • Reliable transportation and current driver’s license
  • Ability to lift up to 50 pounds (job regularly requires the lifting of paper, office supplies, boxes of products to be shipped to clients, etc.)
  • Proficient in Microsoft Office Suite and web-based interfaces, etc.
  • Attention to detail
  • Preferred: Proficiency with PDF editor and prior experience with large-scale, professional printing jobs

Details

  • Part-time, hourly position (20 hours each week)
  • Reports to Office Operations Coordinator
  • Based in Grand Rapids, Michigan

 

Apply Now

Communications Coordinator

Essential Duties and Responsibilities

Inbound and Outbound Leads

  • Serve as the first point of contact with current and potential clients, guiding them to the appropriate team member to best handle their needs
  • Respond quickly to inquiries that come from the website, email marketing campaigns, inbound calls, trade shows, and other sources to qualify leads and set up introductory demos, and appointments
  • Carefully track and document leads according to company CRM and customer journey guidelines
  • Schedule onboarding calls with new clients to establish rapport and provide a demonstration of our portal’s functions and features
  • Schedule introductory and follow-up calls with inactive clients, cold leads, and outbound leads
  • Work with team to launch and track outbound email campaigns

Client Support and Documentation

  • Provide clients with general information about available products, services, and other solutions
  • Provide timely and knowledgeable portal technical assistance to clients by phone, email, or other contact means
  • Actively listen to client concerns and suggestions and proactively recommend solutions to communications manager that strategically address short and long-term client needs
  • Keep thorough and detailed records of client interactions on company CRM
  • Create, update, and maintain the company’s client portal and website support documentation (i.e., how-to documents, instructional guides, FAQ documents, and other support documents)

Client Relationships  

  • Develop strong positive relationships with clients based upon clear and frequent communication, mutual trust, and the ability to meet the client’s needs.
  • Work with team on re-engagement, and client nurturing campaigns to maintain ongoing communications with clients

Marketing and Internal Communications

  • Participate in planning and executing internal and external communication projects by assisting in copywriting, editing, content gathering, and research.
  • Work jointly with team on marketing materials for websites, blogs, social media profiles, e-newsletters, promotional campaigns, and related engagement tools.
  • Collaborate with team on internal company communications by compiling critical updates about products, services, new features, and other general information.
  • Work with the team to develop and track outbound email campaigns to generate new leads.

Other administrative duties as assigned

Qualifications and Skills

  • Bachelor’s Degree or equivalent work experience
  • 1-2 years of office work experience, preferably in a fast-paced, multicultural environment
  • Very comfortable with technology
  • Prior customer support experience
  • Excellent verbal and written communication skills
  • Careful attention to detail
  • Proactive, self-starting, and motivated
  • Strong phone contact and handling skills and active listening
  • Ability to stay calm and problem solve under pressure
  • Proficient in web-based interfaces, Microsoft Office, etc.

Details

  • Hourly position
  • Reports to Communications Manager
  • Based in Southfield, Michigan

Keywords: Client Support Specialist, Lead Generation, Communications Coordinator, Communications, Marketing, Customer Service Representative, etc.

 

Apply Now

Education Partnership Manager

Do you have an entrepreneurial spirit? Are you an experienced sales hunter? Are you energized by identifying needs and providing research-based solutions? Are you curious about how cultural differences can impact a college campus, school or classroom environment? The Cultural Intelligence Center (CQC) is seeking an Education Partnership Manager to identify and expand its partnerships with existing and future educational partners across the globe. Primary responsibilities include generating leads, creating new partnerships with educational institutions, and developing significant sales for the education segment.

Essential Duties and Responsibilities

  • Hunt new business and generate leads with universities, colleges, and K-12 or secondary schools using effective inbound and outbound sales strategies
  • Contribute to the strategic and financial goals for the education segment
  • Develop account management plans for current and new EDU partners
  • Present education products and services to existing and potential education partners (e.g. presentations, exhibiting at conferences, trade shows, etc.)
  • Develop and present proposals to prospective partners
  • Work with the education team to track systems for current and prospective education partners (status reports, monitoring follow-through, etc.)
  • Proactively anticipate and identify the needs of education partners and develop creative solutions to meet those needs
  • Ensure quality and timely customer service

Communicate regularly with existing and prospective education partners regarding new products, services, research, etc.

Qualifications and Skills

  • Bachelor’s degree and experience working in a fast-paced, multicultural office environment; Master’s degree preferred
  • 10+ years of successful experience in business development with proven results in generating strong leads, closing sales, and developing multi-year contracts and partnerships
  • 2+ years of sales management experience
  • Demonstrated and consistent results in selling large contracts ($50K or higher) to EDU institutions and K-12 schools
  • Experience selling eLearning programs and products
  • Consistently meets and exceeds sales quotas
  • Excellent communication and presentation skills
  • Strong project and time management skills
  • Understanding of intercultural competency and cultural intelligence preferred

Details

  • Full-time base plus bonus/Exempt
  • Reports to Vice President, Educational Initiatives

Apply Now

The Team Behind the CQ

We have a team of researchers, trainers, and consultants around the world who are ready to work with you to assess and improve your CQ.

About Us Meet Our Team