Careers

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), may be just the opportunity you are looking for.

Here at the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by using research-based learning and development solutions. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium-sized businesses.

Together we are committed to the greater good. We truly believe our work can make the world a better place.

Headquartered in Michigan, our international team of employees includes trainers, instructional designers, consultants, administrators, software engineers, and researchers providing state-of-the-art products and services that make a real difference in people’s lives.

See all open positions below

Equal Employment Opportunity Employer

Sr. Business Development Consultant

Event Coordinator

Sr. Business Development Consultant

Overview

Here at the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by applying research-based learning and development solutions. Headquartered in Michigan, our international team of about 45 employees includes trainers, instructional designers, consultants, administrators, software engineers, and researchers providing state of the art products and services that make a real difference in people’s lives.

Our mix of on-site and remote employees serves customers around the world with our array of consulting, training, and online learning solutions.

CQC is a growing company and we are seeking an exceptional Sales Consultant to join our growing team.

The Consultant is a critical role responsible for business development and consultation with CQC clients and prospects. The Consultant cares deeply about Cultural Intelligence and people and successfully combines the following skills to work effectively with a diverse customer base:

  • Business Development & Relationship Building
  • Excellent Communication & Writing
  • Active Listening

Reports to

The Consultant reports to the Director of Sales, will be part of the company Sales & Marketing group, and will be supported by a team administrators.

Experience

The Consultant should have 7+ years of experience in consultative business development and training, and at least 2-3 years focused on selling services to commercial businesses, within multiple industries. Ability to sell a non-tangible service is a must.

Professional Focus

The Consultant will spend 70% of their time developing new business and relationships, 20% consulting with new and existing clients, and 10% managing client accounts.

What we provide you!

We view the work that we do and the environment that we cultivate as a critical part of our mission. By joining our team, you will become a vital piece of the organization, not just in terms of the work that you produce, but also the relationships that you build and your personal approach to your job, your work, and the world around you. You matter as a human being and we are interested in helping you grow and develop your professional career and your cultural intelligence!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Development

  • Proactively research organizations, industries, and individuals to uncover new opportunities, with a special emphasis on opportunities
  • Effectively prioritize and manage opportunities and sales pipelines for new and prospective clients
  • Draft and present customized proposals and presentations to prospective clients
  • Proactively build relationships and develop business with new prospects, with a special emphasis on building relationships in
  • Negotiate contract terms with clients and communicate terms with other stakeholders
  • Work with Account Manager to develop and manage account plans for current and new customers
  • Contribute to the strategic and financial goals of the company
  • Participate in the training and onboarding of new CQC business development employees focused on CQC products and solutions, marketing personas, and learning pathways.

Consulting

  • Work with the Product Specialist to help current and prospective clients to craft programs and learning outcomes, or other organizational initiatives that utilize CQC products or services to meet their needs
  • Support Account Managers in various consultative discussions using a deep knowledge of Cultural Intelligence, Cultural Values, and Unconscious Bias
  • Coordinate with additional facilitators or consultants as necessary

Other duties as assigned

Qualifications and Skills:

Must Have

  • Degree or equivalent related experience
  • 7+ years of experience in consultative business development with proven results in generating strong leads, closing deals, and developing multi-year contracts and partnerships
  • 2-3 years of experience in a business development or consulting role selling services within
  • Excellent communication, writing, and presentation skills

Good to Have

  • Experience managing and training business development staff
  • Activity & Pipeline management experience
  • SalesForce Experience

Details: 

  • Salaried position
  • Range: $70,000 to $90,000  plus incentive pay
  • Competitive benefits
  • Reports to Director of Sales
  • Based in MidWest , 3 hours drive from Detroit or Grand Rapids

Event Coordinator

Overview

At the Cultural Intelligence Center, our mission is to change the way individuals and organizations approach diversity and global engagement by providing research-based learning and development solutions. Headquartered in Michigan, our international team includes trainers, instructional designers, consultants, administrators, software engineers, and researchers who provide state of the art products and services that make a real difference in people’s lives.

We provide assessments, training, and e-learning to customers around the world, and our e-learning courses are a key part of our growth strategy.

We are a growing company, and we are seeking an exceptional Event Coordinator for our team.

The Event Coordinator is a critical role with the primary responsibility of ensuring a positive customer experience throughout the entire event process – from pre-event coordination to post-event analysis.

The role successfully combines the following skills to work effectively with a diverse and interdisciplinary team:

  • Attention to details, ability to stay focused
  • Problem solving on the fly
  • Excellent communication skills (written and oral)
  • Proficient with Microsoft Office and virtual meeting platforms (Zoom meeting and Zoom webinar preferred)
  • Excellent collaboration skills (internal and external)

Reports to

The Event Coordinator reports to Team Leader, Event Support Team, and will be part of our administrative team, which includes project and administrative managers and other administrative coordinators.

Experience

We are looking for a proactive and positive individual with experience providing outstanding customer service and administrative support.

Focus

We anticipate this individual spending about 70% of their time coordinating and supporting events, and about 30% of their time providing administrative support.

What we provide you!

We view the work that we do and the environment that we cultivate as a critical part of our mission. By working with our team, you will contribute to our mission of changing the way individuals and organizations approach diversity and global engagement. You matter as a human being and we are interested in helping you develop your professional career and your cultural intelligence!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Event Preparation

  • Collaborate with client contact, facilitator, and account manager to finalize event details
  • Communicate event details to participants
  • Provide logistics support to client contact and participants
  • Coordinate physical material needs with resource coordinators
  • Prepare and distribute digital event components (meeting set up, virtual pre-work, post-event survey, etc.)
  • Shipping and Printing of physical materials including, but not limited to: inventory checks, ordering, printing, shipping (International and Domestic), etc.
  • Proactively anticipate customer needs and identify potential issues

Event Support

Provide technical support for virtual events:

  • Welcome participants in a warm and professional manner
  • Explain virtual meeting software navigation to inexperienced users
  • Provide excellent service and energy throughout the event
  • Troubleshoot technical problems
  • Interact with participants through chat support
  • Manage Zoom/Webex/MS TEAMS breakout rooms, polls, and other activities
  • Record participant questions and communicate to facilitator
  • Collaborate with facilitator to manage time
  • Flexibility to work from home for virtual session support pending sufficient internet bandwidth and professional setting for client interactions (quiet and free of interruptions)
  • Outside of traditional office hours will be required from time to time

Post Event

  • Send post-event surveys and resources
  • Recommend improvements and best practices for future events
  • Collaborate with team to wrap up details and encourage ongoing client engagement

Administrative Support

  • Provide administrative support to other teams/department
  • Collaborate with other event coordinators to ensure all events are supported

Other Duties as Assigned

Qualifications and Skills:

Must Have

  • Associate degree (preferred) or equivalent work experience
  • Proficient with Microsoft Office
  • Strong communication skills (written and oral)
  • Ability to focus (events last between 4h and 6h)
  • Ability to multitask especially under pressure
  • Ability to prioritize

 Good to Have

  • Experience with Zoom, WebEx, MS TEAMS
  • Experience with customer service
  • Experience collaborating on teams
  • Administrative or event coordination experience

Candidates Traits

  • Adaptable, agile, detail-oriented, excellent communicator

Details: 

  • Full-time, Hourly position
  • Based in Bingham Farms
  • Range $17-$20 / H
  • Apply through Indeed Posting

 

Get Started!

There are many ways to start your journey toward Cultural Intelligence. Below are just a few options to help you get started. Contact us today for additional options.

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