Careers

The Cultural Intelligence Center, LLC is an innovative, training and consulting company.

We provide research-based tools, training, and assessments to build Cultural Intelligence (CQ)—the ability to relate and work effectively with people from different nationalities, ethnicities, age groups, and more.

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), may be just the opportunity you are looking for.

The Cultural Intelligence Center (CQC) is a small (but growing!) company that is changing the way individuals and organizations are approaching diversity and global engagement. Our assessments, training programs, and consulting services are valued by clients from Harvard University, Goldman Sachs, and the Department of Defense, to many small and medium-sized businesses. Based in Michigan, our international team of employees includes trainers, consultants, and researchers providing state of the art services that make a real difference in people’s lives.

Together we are committed to the greater good. We truly believe our work can make the world a better place.

 

See all open positions below

Equal Employment Opportunity Employer


 

Business Development Manager

Position Description

Are you a sales hunter who is curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), an innovative, research-based consulting and training company, may be just the opportunity you are looking for.

The Cultural Intelligence Center is seeking a sharp, dynamic, Chicago-Based, Business Development Hunter who is searching for an intellectually rewarding sales challenge to join our team. This role is focused on developing our emerging sales territories in North America.

We need a consultative sales person who enjoys calling into organizations, is intellectually curious, and thrives on complex sales. The individual contributor role will develop the clients’ needs, match and align those needs with the appropriate solutions, demonstrate our research-based products and services, and win new business. This career is demanding and needs someone who is highly organized with an entrepreneurial drive to succeed.

Essential Duties and Responsibilities

  • Manage every aspect of the sales process for a specified territory, including:
  • Pitch to prospects and create new opportunities
  • Contact potential clients via email or phone to establish rapport and set up meetings
  • Develop and send proposals, negotiate contracts and close deals
  • Upsell additional products/services
  • Identify new sales leads through effective prospecting
  • Utilize the company-provided CRM
  • Research organizations and individuals online (especially on social media) to identify new leads and potential new markets
  • When appropriate or relevant, attend conferences, meetings, and industry events
  • Prepare PowerPoint presentations and sales displays
  • Contact clients to inform them about new developments in the company’s products
  • Meet and exceed sales goals

Qualifications and Skills

  • 6+ years of successful consultative sales experience as a hunter
  • Consistently meets and exceeds sales quotas
  • Extensive experience selling to enterprise companies
  • Experience working remotely
  • Extensive experience selling 6-figure deals
  • Self-motivated and organized
  • Intellectually curious
  • Excellent presentation skills
  • Extensive experience discovering business drivers and strategic planning gaps to fully understand opportunities to meet the client’s objectives
  • Bachelor’s Degree required; MBA highly valued

Details

  • Full-time/base salary
  • Reports to Executive Vice President, North America
  • Geographic Location: Chicago, IL
  • Seniority Level: Mid to Senior Level

 

 

Apply Now

Corporate Account Manager

Position Description

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), an innovative, research-based consulting and training company, may be just the opportunity you are looking for.

The Cultural Intelligence Center is seeking a sharp, dynamic Corporate Account Manager who is searching for an intellectually rewarding account management challenge to join our team. This role is focused on managing and growing our existing accounts in North America.

We need a consultative account manager who enjoys calling into organizations, is intellectually curious, and thrives on farming strong sales opportunities within our current client base. The role will develop the clients’ needs, match and align those needs with the appropriate solutions, demonstrate our research-based products and services, and win new business. This career is demanding and needs someone who is highly organized with an entrepreneurial drive to succeed.

Essential Duties and Responsibilities

  • Manage every aspect of the sales process for a specified territory, including:
    • Renew existing contracts
    • Create new opportunities within current client base
    • Develop and send proposals
    • Negotiate contracts
    • Close deals
    • Upsell additional products/services
  • Create and regularly update client account plans and engagement calendars
  • Execute account management strategies as agreed upon by the Executive Vice President, North America
  • Maintain fruitful relationships with existing customers
  • Utilize the company-provided CRM
  • Research the needs of current clients and learn who makes decisions about purchasing within various departments and business units
  • Contact potential clients via email or phone to establish rapport and set up meetings
    • Provide value-added content (proactively)
    • Provide deep discovery/needs analysis
  • Plan and oversee new direct marketing initiatives
  • Prepare PowerPoint presentations and sales displays
  • Contact clients to inform them about new developments in the company’s products
  • Develop quotes and proposals
  • Negotiate and renegotiate by phone, email, and in person
  • Meet and exceed sales goals
  • Other duties as assigned

Qualifications and Skills

  • 5+ years of successful consultative account management and/or client consultant experience
  • Consistently meets and exceeds sales quotas
  • Extensive experience selling to enterprise companies
  • Extensive experience selling 6-figure deals
  • Self-motivated and organized
  • Intellectually curious
  • Excellent presentation skills
  • Extensive experience discovering business drivers and strategic planning gaps to fully understand opportunities to meet the client’s objectives
  • Bachelor’s Degree required; MBA highly valued

Details

  • Full-time/base + bonus/Exempt
  • Reports to Executive Vice President, North America
  • Geographic Location: Grand Rapids, MI
  • Seniority Level: Mid-Level

 

Apply Now

Director of Training

Position Description

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), an innovative, research-based consulting and training company, may be just the opportunity you are looking for.

The Cultural Intelligence Center is seeking a sharp, dynamic Director of Training who is searching for an intellectually rewarding challenge to join our team.

We are seeking an experienced trainer to facilitate trainings, oversee project management, manage our contracted trainers, lead our learning and development strategy, manage its implementation and measure its impact. A successful candidate will be passionate about learning and excited about the prospect of leading by example.

This role is demanding and needs someone who is highly organized with an entrepreneurial drive to succeed.

Essential Duties and Responsibilities

  • Facilitate CQC’s certifications, workshops, trainings, and webinars primarily in the United States
  • Manage the personnel required to develop, manage and deliver training, including contracted trainers, certified facilitators, and project managers
  • Oversee project management and delivery
  • Possess project management and organization skills with demonstrated ability to manage multiple tasks/projects simultaneously
  • Ensure strategic alignment of the training department with CQC business goals
  • Identify training needs by consulting with leadership and using needs assessments
  • Work with leadership to develop and deliver training solutions that meet business needs
  • Optimize training processes for efficiency
  • Provide additional support on other projects, as needed/assigned
  • Possess strong interpersonal skills; demonstrated ability to build relationships and effectively connect with others; approachable & viewed as a responsive resource for employees and leaders

Qualifications and Skills

  • Bachelor’s Degree in education, human resources, training & development, business communications, or a related discipline
  • Master’s degree in Organizational Behavior and/or Adult Learning/Education preferred
  • Professional certification, such as CPTM, highly valued
  • Experience managing 3-5 people
  • Knowledge of learning and development best practices
  • Proven track record of training program development, facilitation, and management
  • Excellent leadership skills
  • Excellent written and oral communication skills

Details

  • Full-time/base salary
  • Reports to Executive Vice President, North America
  • Geographic Location: Grand Rapids, MI
  • Seniority Level: Mid to Senior Level

 

Apply Now

Administrative Assistant, Corporate Segment

Position Description

Are you energized by the opportunity to utilize your diverse administrative and communication skills? Are you passionate about customer service and providing support for internal staff and clients? The Cultural Intelligence Center, an innovative, research-based consulting and training company, is seeking an Administrative Assistant at our Grand Rapids, MI location to provide administrative and account management support in the day-to-day operations of the company’s corporate segment.

Essential Duties and Responsibilities

How you will spend your day:

Administrative Support

  • Provide administrative and logistical support for all programs, projects, and activities within the corporate segment (e.g. travel arrangements, material coordination, meetings, organizing webinars)
  • Develop and manage systems for tracking and monitoring current and prospective corporate and not-for-profit partners.
  • Coordinate and manage a variety of projects (e.g. speaking/training event coordination, certifications) for the corporate segment and other projects led by the Director of Corporate Partnerships.
  • Create proposals and draft client agreements.
  • Respond to corporate and not-for-profit -related phone and email inquiries as directed by the Director of Corporate Partnerships.
  • Manage and distribute e-newsletter.
  • Communicate both internally and externally in relation to workshops and training sessions.
  • Provide new and existing clients with information in response to inquiries, concerns, and questions about products and services.
  • Assure that Cultural Intelligence Center corporate and not-for-profit products and programs are delivered according to customer expectations.
  • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution.
  • Create recurring client and department reporting and ad-hoc reporting to address specific client needs.
  • Provide data and analysis for client presentations and assist with preparing presentations.
  • Communicate regularly with Corporate and Not-For-Profit clients on updates and information.
  • Other administrative duties as assigned.
  • Assist the Director of Corporate Partnership and Corporate segment team with all matters related to travel, lodging, and expense management.

Qualifications and Skills

  • Associates Degree in Business or office administration or equivalent related experience.
  • 2-3 years of Administrative Support or Executive Assistant experience.
  • Highly proficient with using Microsoft Office products.

Ideal Candidate Traits:

Professional, Adaptable, Dedicated, Driven, Detail-Oriented, and Excellent Communicator

Details

  • Full-time/hourly
  • Reports to Executive Vice President, North America
  • Geographic Location: Grand Rapids, MI

What we provide you:

Our business is expanding, and we know our employees are the foundation of our success. We invest in our employees by offering a healthy work/life balance, collaborative work environment,

competitive compensation, and development opportunities. Simply put, we are a great group of people with whom to work!

 

Apply Now

Education Partnership Manager

Position Description

Do you have an entrepreneurial spirit? Are you an experienced sales hunter? Are you energized by identifying needs and providing research-based solutions? Are you curious about how cultural differences can impact a college campus, school or classroom environment? The Cultural Intelligence Center (CQC) is seeking an Education Partnership Manager to identify and expand its partnerships with existing and future educational partners across the globe.

Primary responsibilities include generating leads, creating new partnerships with educational institutions, and developing significant sales for the education segment

Essential Duties and Responsibilities

  • Hunt new business and generate leads with universities, colleges, and K-12 or secondary schools using effective inbound and outbound sales strategies
  • Contribute to the strategic and financial goals for the education segment
  • Develop account management plans for current and new EDU partners
  • Present education products and services to existing and potential education partners (e.g. presentations, exhibiting at conferences, trade shows, etc.)
  • Develop and present proposals to prospective partners
  • Work with the education team to track systems for current and prospective education partners (status reports, monitoring follow-through, etc.)
  • Proactively anticipate and identify needs of education partners and develop creative solutions to meet those needs
  • Ensure quality and timely customer service
  • Communicate regularly with existing and prospective education partners regarding new products, services, research, etc.

Qualifications and Skills

Bachelor’s degree and experience working in a fast-paced, multicultural office environment; Master’s degree preferred

  • 10+ years of successful experience in business development with proven results in generating strong leads, closing sales, and developing multi-year contracts and partnerships
  • 2+ years of sales management experience
  • Demonstrated and consistent results in selling large contracts ($50K or higher) to EDU institutions and K-12 schools
  • Experience selling e Learning programs and products
  • Consistently meets and exceeds sales quotas
  • Excellent communication and presentation skills
  • Strong project and time management skills
  • Understanding of intercultural competency and cultural intelligence preferred

Details

  • Full-time base plus bonus/Exempt
  • Reports to Vice President, Educational Initiatives
  • Geographic Location: Grand Rapids, MI or Chicago, IL

Apply Now

Public Events Manager

Position Description

The Public Events Manager markets, plans, and populates our public events, including workshops, certification, and other events that build our brand awareness and deliver our learning and development programs to a wide range of audiences. This individual will continuously analyze event strategies and work to market and sell our events while meeting attendance quotas, revenue goals, and generating engagement and interest.

Essential Duties and Responsibilities

  • Manages Public Events
  • Execute the public events strategy, scheduling, revenue targets, growth, etc.
  • Manage events from conception to completion, populating participants, complex logistics, venue selection, budget management, registration, and onsite execution
  • Manage marketing and sales of public events
  • Manage public events budget
  • Provide ongoing support to certified facilitators
  • Partner with external events partners to support our events
  • Other duties as assigned

Qualifications and Skills

  • Exceptional event management experience
  • Bachelor’s degree in marketing, communications, or business preferred
  • Minimum of 8 years of experience in marketing, sales, events management, or related field
  • Experience supervising other staff
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced, multicultural, work environment dedicated to client satisfaction and getting the job done
  • Ability to manage multiple projects simultaneously

Details

  • Full-time/salaried, Exempt
  • Reports to Executive Vice President, North America
  • Geographic Location: Grand Rapids, MI

Apply Now

Digital Technology Lead

Position Description

The Cultural Intelligence Center (CQC) is currently looking for a Digital Technology Lead to lead our company’s digital technology needs including company website, product technical guidance, and overall integrated user technical environment. The ideal candidate will successfully combine problem solving, excellent communication skills and broad technical knowledge.

Essential Duties and Responsibilities

Company Website

  • Determine company website needs and requirements
  • Build and test company websites for user-friendliness, mobile compatibility, and functionality
  • Monitor and analyze site performance and proactively address areas for improvement
  • Work closely with marketing team to provide web metrics and reporting, including Google Analytics, social media analytics, advertising campaigns, etc., to company management
  • Coordination and collaboration with designers, content providers, and company management to ensure continuous updates to website marketing and advertising efforts
  • Continuously review and improve SEO and proactively provide improvement metrics to company management
  • Implement and ensure website security and data protection
  • Maintain company website including periodic updates to content, forms, functionality, etc.
  • Build and test website integrations with company Portal, CRM, e-commerce store, etc.
  • Break down large deliverables into manageable tasks to create high quality, test driven solutions.

Other Digital Technology

  • Determine, develop, and implement technology specs as it relates to web analytics, technical change logs, e-learning courses, SCORM specs, LMS specs, etc.
  • Provide technology guidance to product development teams
  • Collaborate closely with technical and administration teams to create new policies, procedures, and best practices for company digital technology, including testing procedures, technical documentation and management, etc.
  • Establish technical SCORM specs and work with Digital Learning team to maintain consistency with SCORM specifications across all of the company’s e-learning courses
  • Work closely with Software Development team and Digital Learning team to ensure seamless integration between our e-learning courses and our internal LMS.
  • Deploy new technologies and revitalize current systems
  • Manage various technology projects
  • Provide assistance to teams regarding technology usage, including webinars, digital meeting platforms, etc.
  • Collaborate with Software Development team to provide an integrated user environment that melds the company website, Amazon Web Services, company Portal, and our e-commerce shopping cart.

Qualifications and Skills

Must Have

  • Bachelor’s degree in Computer Science (or equivalent degree), or equivalent professional experience.
  • Minimum 2-3 years of experience designing, developing, testing, and debugging complex websites.
  • Experience with HTML5, JavaScript, web forms and web server maintenance

Good to Have

  • Experience with WordPress, SCORM, Learning Management Systems, Amazon Web Services, web forms and web CRM integrations
  • Experience building B2C and B2B e-commerce sites
  • Online marketing and SEO skills
  • Working knowledge of programming languages and operating systems.
  • Strong communication skills and the ability to work in a fast-paced environment.
  • Curiosity and a love of learning
  • Proactive problem-solving skills
  • Excellent attention to detail

Details

  • Full-time/salaried
  • Reports to Vice President, Operations
  • Geographic Location: Southfield, MI

Apply Now

Senior Software Engineer

Position Description

The Cultural Intelligence Center (CQC) is currently looking for an exceptional Senior Software Engineer to lead development of our cloud-based applications. The ideal candidate will successfully combine problem solving, excellent communication skills and broad technical knowledge. This position requires the ability to work with a diverse and interdisciplinary team.

Essential Duties and Responsibilities

  • Provide hands on technical leadership and participate in architectural decision-making for our custom software tools and services, including our assessment portal and e-learning platform
  • Partner with product leadership to build and lead our internal development team
  • Work with product management, researchers, and partners in an Agile environment
  • Break down large deliverables into manageable tasks to create high quality, test driven software.
  • Other Duties as Assigned

Qualifications and Skills

Must Have

  • Bachelor’s degree in Computer Science (or equivalent), or equivalent professional experience.
  • Minimum 4 years of experience designing, developing, testing, and debugging web-based software solutions at scale.
  • Experience building web-based applications using Ruby on Rails, ActiveAdmin, PostgreSQL, HTML5, and Typescript/Javascript
  • Work efficiently, effectively and autonomously in an Agile product development environment.
  • Strong communication skills and the ability to work in a fast-paced environment.
  • Curiosity and a love of learning.

Good to Have

  • Experience leading development teams, establishing process and best practices, and defining and implementing scalable architecture and technology solutions.
  • Experience with Amazon Web Services
  • Experience with data security and privacy frameworks
  • Organizational Relationships
  • Product Management
  • Customer Success

Details

  • Full-time/salaried
  • Reports to Vice President, Operations
  • Geographic Location: Southfield, MI

Apply Now

Office Assistant

Essential Duties and Responsibilities

Printing Specialist

  • Prints client-facing materials for projects and certifications
  • Completes special printing requests (marketing materials, etc.) for the team
  • Reviews materials for quality control to ensure accuracy and professionalism of all client-facing materials

Office Support

  • Welcomes guests to the Grand Rapids office
  • Assembles client-facing materials
  • Packages and ships materials
  • Makes minor revisions to custom client-facing materials (e.g. participant handouts)
  • General office errands and support (mail, shipping materials, supplies, etc.)
  • Data entry in our Customer Relationship Management system

Supports the Office Operations Coordinator

  • Assists as needed with projects, admin tasks, and scheduling meetings
  • Assists with monthly expense reporting

Other Duties as Assigned

Qualifications and Skills

  • High-school diploma or equivalency
  • Reliable transportation and current driver’s license
  • Ability to lift up to 50 pounds (job regularly requires the lifting of paper, office supplies, boxes of products to be shipped to clients, etc.)
  • Proficient in Microsoft Office Suite and web-based interfaces, etc.
  • Attention to detail
  • Preferred: Proficiency with PDF editor and prior experience with large-scale, professional printing jobs

Details

  • Part-time, hourly position (20 hours each week)
  • Reports to Office Operations Coordinator
  • Based in Grand Rapids, Michigan

 

Apply Now

The Team Behind the CQ

We have a team of researchers, trainers, and consultants around the world who are ready to work with you to assess and improve your CQ.

About Us Meet Our Team