I often watch customer service people interacting with foreign visitors. Inevitably, the foreign customer will ask the sales agent to repeat something. The agent repeats it, just as fast, and often with a hint of exasperation. And the visitor stands…
Read More“Okay. Let’s get down to business.” It’s a familiar phrase for those who live in meetings in the Western world. It’s code for, “Cut the chit chat. Time to get something done.” Yet for many cultures around the world, a…
Read MoreI’ve often prided myself upon how deeply I think and reflect about things….not at the expense of action. In fact, “thinking” is sometimes a way for me to bide the time when I’m bored on a plane or tuned out…
Read MoreLearning and Talent Development (L&TD) professionals are crucial allies for assessing and developing cultural intelligence (CQ). The findings of a recent survey of L&TD practices in India, the U.K., and U.S. offer several strategic insights for those of us committed…
Read MoreOur family loves to watch the Amazing Race. Given our many travels together, we often think about how we would compete to cross the finish line first. And you can imagine the joy it gives me to hear my kids…
Read MoreThe $1.1 trillion buying power of Hispanic Americans hasn’t gone unnoticed by many companies. Bi-lingual staff, Hispanic focus groups, and niche marketing plans have become standard fare for many U.S. businesses that are trying to tap the Hispanic market. For…
Read MoreI’m privileged to do work that I love. I write, teach, and speak about global leadership and cultural intelligence. People often ask me, “So how did you end up in this kind of work?” I’m never quite sure how to…
Read MoreThis morning Emily, my fourteen year old daughter declared, “I hate shopping!” She’s excited about going to homecoming this weekend and she likes to dress up. But she has no interest in all the hassle involved in trying on different…
Read MoreOne time I was speaking at a symposium in Prague to a group of emerging leaders from Eastern Europe. After a couple days at the conference, my U.S. colleague based in Czech said to me, “Okay Dave. Tell me who…
Read MoreEveryday we get reminders about life in our borderless world... GE made $14.2 billion in profits in 2010 yet they owed no U.S. corporate taxes because most of their activity was abroad. The Hispanic population in the U.S. just hit…
Read MoreNow, more than ever, companies have teams that face challenges due to being multicultural or multigenerational. Teams with Cultural Intelligence can work past these differences and thrive.
We have gathered a collection of Cultural Intelligence team pieces written by social scientist, speaker, author, and CQC co-founder Dr. David Livermore. This manual will help you and your team start their CQ journeys.
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