--Guest post by Julie Slagter with David Livermore If you have culturally diverse customers (and hopefully you do), consider adding the following to your customer service training manual: “Don’t treat customers the way you want to be treated”. This may…
Read More--Guest post by Philip Merry, Global Leadership Academy and CQ Certified Facilitator British wealth investor Anton Casey recently caused a firestorm when he posted a picture of his son on the MRT (local rail system) with the caption: "Daddy where is your…
Read MoreSometimes we spend so much time deliberating the ideal skills for cross-border negotiation and intercultural communication that we overlook one of the most important ones—small talk! What you say during a formal interview or meeting is important. But your overall…
Read MoreGuest post by Sunita Sehmi Don't just concentrate on what you have to say… #01 Be empathetic Whilst we all may ‘speak the same language’ in a multilingual context, we may not necessarily ‘speak the same way’ so put yourself in your…
Read MoreCultural intelligence doesn’t mean being a cultural chameleon. Sometimes when I attempt a Japanese bow, I notice my Japanese counterpart extending her arm to shake my hand. It's a bit like a middle-aged adult trying to act, dress, and talk…
Read More[Excerpt from upcoming global issue in People & Strategy Journal] I recently sat down with Bill McLawhon, head of leadership development at Facebook and a seasoned executive coach….First a little context: Many of Facebook's nearly 5,300 staff are under the…
Read MoreThe vice chairman of one of the largest Fortune 100 companies in the world was recently speaking to a group of Asian executives in Singapore. The North American chair spent half his keynote telling the audience how much he…
Read More--Guest post by Anindita Banerjee, a Certified CQ Facilitator and head of cross-cultural training at Renaissance Strategic Consultants If you’re starting to work with a group in India, can you get by with a basic understanding of South Asians or do you need…
Read MoreI’m constantly observing the way individuals’ cultural intelligence (CQ) comes through in their verbal interactions. I don’t mean whether they’re knowledgeable about many different cultures. I’m talking about whether they actually adjust the way they speak in light of the…
Read MoreMy 15 year-old-daughter is preparing to travel to Thailand by herself next month. Emily has often heard me say that international travel is more likely to increase adolescents’ cultural intelligence (CQ) when they travel without their parents or friends. So…
Read MoreNow, more than ever, companies have teams that face challenges due to being multicultural or multigenerational. Teams with Cultural Intelligence can work past these differences and thrive.
We have gathered a collection of Cultural Intelligence team pieces written by social scientist, speaker, author, and CQC co-founder Dr. David Livermore. This manual will help you and your team start their CQ journeys.
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