Adapting with CQ: How Cultural Intelligence Promotes Resilience in a Shifting Healthcare Landscape
This webinar will explore how cultural intelligence (CQ) provides a practical researched-based approach to adjusting to cultural shifts while improving staff collaboration, organizational success, and patient/client outcomes in the healthcare field.
Webinar - Adapting with CQ: How Cultural Intelligence Promotes Resilience in a Shifting Healthcare Landscape
Wednesday, May 21st, 2025 - 10:00 AM ET | 7:00 AM PT | 3:00 PM BST | 4:00 PM CEST
As the cultural climate shifts in America and abroad, healthcare and social service organizations must adapt to these changes. These organizations are tasked with delivering high quality, person-centered care and services to populations with varying needs, while avoiding alienating stakeholders and funders. We invite you to our next complimentary webinar, Adapting with CQ: How Cultural Intelligence Promotes Resilience in a Shifting Healthcare Landscape! Join Angela Addo (Business Development Consultant, Cultural Intelligence Center) Kelli Maxwell, RN (CQ Healthcare Facilitator), Michelle Webb, DNP, RN, CHPCA (Clinical Assistant Professor, Duke University), and
Bernadette Thompson, OBE FCIPD (Director of Equality, Diversity, and Inclusion, King’s College Hospital NHS Foundation Trust), as they show you the potential of Cultural Intelligence in today’s world.
Learning Objectives:
- Why healthcare and social service organizations need to adapt to evolving cultural environments in America and globally.
- The positive effects of CQ on improving outcomes for patients and clients.
- How important it is to provide person-centered care and services tailored to diverse populations.
- The role CQ plays in fostering improved collaboration among staff members.
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Speakers
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Speaker Bios
Angela Addo
Angela Addo, MBA, MPH is a skilled business development professional with over 15 years of experience driving growth through strategic partnerships and innovative marketing strategies. She excels at managing complex partnerships, developing customized solutions, and fostering collaborations that align with organizational goals. Angela has a proven track record of leading efforts that enhance brand visibility, expand market reach, and improve client satisfaction across diverse industries.
With a deep understanding of the healthcare sector, Angela specializes in building partnerships that address social determinants of health and promote equitable access to care. Her expertise in creating impactful business development strategies has consistently contributed to organizations’ goals to achieve key business objectives and strengthened client relationships.
Kelli Maxwell, RN
Kelli Maxwell, RN, is a healthcare professional with over 19 years of experience in healthcare and corporate settings. Throughout her nursing career, Kelli has worked as an ER/Trauma RN, Inpatient Trauma Charge RN, adult hospice, and ICU RN including units such as Burn, Neurology, and Pulmonary. During this time in Kelli’s nursing career, she began specializing in speech-to-text solutions in electronic medical records, in an effort to reduce physician burn-out while increasing the accuracy and efficiency of documentation, with the overall goal of improved patient outcomes. For the last 7 years, Kelli has and continues to amplify the ability to help others with the power of voice and has shifted her nursing focus to IV therapy helping individuals live their best days.
Kelli joined the CQ Team as a Healthcare Facilitator in 2022, prior to the launch of the Implicit Bias in Healthcare Workshop.
Kelli lives in Denver, CO with her daughter and rescue bunny named Lars. Kelli loves the great outdoors of Colorado, running half and full marathons anywhere in the United States, and strives to always find adventure to feed her soul.
Michelle Webb, DNP, RN, CHPCA
Dr. Webb joined the faculty of Duke University School of Nursing in 2020. She earned a BSN from Indiana University, a MSN from The George Washington University and a DNP from the University of Minnesota. She has diverse nursing practice and leadership experience and has held executive leadership positions in behavioral/psychiatric-mental health, home health, acute care, and hospice care.
She is a member of the American Nurses’ Association, DNPs of Color, North Carolina Nurses Association, National Black Nurses’ Association, Sigma Theta Tau International Honor Society of Nursing, and the Hospice and Palliative Nurses’ Association. She currently serves as the immediate past President of the Hospice and Palliative Nurses’ Association and Hospice and Palliative Nursing Foundation Board of Directors. She is a certified hospice and palliative care administrator and has served as a faculty member for the CORE End of Life Nursing Education Consortium (ELNEC) Train-the-Trainer Course sponsored by the Hospice and Palliative Nurses’ Association. She is also a Teaching for Equity Fellow, a Certified Cultural Intelligence Facilitator, and Unconscious Bias Coach. Prior to joining the faculty at Duke University School of Nursing, she was the Chief Nursing Officer and Chief Learning Officer for Teleios Collaborative Network.
Bernadette Thompson, OBE FCIPD
Bernadette is a strategic and progressive HR professional with in-depth knowledge, insight, and expertise in Diversity and Inclusion culture and practice. She has a proven track record of leveraging substantial leadership capability and business acumen to shape and embed innovative strategies that promote accountability and engagement in diversifying talent pipelines and driving cultural transformation. She provides training, facilitates organizational discussions, and delivers keynotes on Diversity, inclusion, organization cultural change, leadership, employee engagement, wellbeing, and various other aspects of how to create a thriving workforce.
Bernadette is an Associate Facilitator of Cultural Intelligence and was responsible for Barts Health Trust’s extensive Cultural Intelligence rollout program.
