Cultural Intelligence Training for Team Leaders
Workshop Description
Participants build skills for effectively navigating and leveraging cultural differences. This leads to high-quality personal and professional relationships, team synergy, and team performance.
This interactive workshop introduces the CQ® model and research. It also provides proven strategies that team leaders can use to optimize collaboration among team members across differences (multinational, generational, ethnic, or organizational, etc.) based on published, peer-reviewed research and practical application of CQ by team leaders. The workshop goes beyond identifying the challenges that can be associated with differences by emphasizing practical strategies and ways to apply the CQ model when working across differences. Team leaders will receive and share vivid examples and best practices for enhancing their team leadership by applying Cultural Intelligence. They will develop concrete action plans to facilitate psychological safety, perspective-taking, and intellectual honesty in their teams which facilitate a more inclusive team environment.
Objectives
- Improve the performance of team leaders by motivating them to view differences as opportunities to achieve synergy.
- Teach practical strategies team leaders can use to facilitate perspective taking, psychological safety, and intellectual honesty among team members.
- Practice applying the four CQ capabilities and behavioral interviewing techniques to minimize biased hiring of team members.
Learning Outcomes
- Describe the CQ framework and develop the motivation to bridge differences within teams.
- Recognize how behavioral preferences influence people’s approach to life and work.
- Capability to apply CQ and behavioral interviewing techniques to avoid biased hiring and lead teams where differences are viewed positively.
Participation Materials
Pre-Work
Behavioral Preferences Starter
A 10-minute e-learning introducing behavioral preferences and why they matter.
CQ Pro Assessment and Personal Feedback Report
This Cultural Intelligence assessment measures an individual's capability to work and relate effectively across diverse cultural contexts. The behavioral preferences portion of the assessment measures ten individual behavioral preferences that influence people’s approaches to life and work.
Participants take these assessments through our online portal. After completing the assessments, participants receive personalized feedback reports which allow them to compare their self-ratings with the worldwide norms. The reports also include information on individual behavioral preferences.
The feedback report concludes with reflection questions to guide creation of an action plan for improving Cultural Intelligence and applying behavioral preferences.
In-Session
Cultural Intelligence for Team Leaders Participant Guid
Guidebook packed with practical strategies and tips to help team leaders improve and apply Cultural Intelligence in their teams.
Expand Your Borders
A 100-page guidebook for understanding key cultural similarities and differences across the 10 largest cultural clusters in the world.
Behavioral Preferences Leader Cards
Team leader interactions and effectiveness can be improved by understanding differences in cultural value preferences and the importance of behavioral flexibility. The digital Behavioral Preferences Leader Cards define 10 behavioral preferences, identify questions behind each preference, provide tips for working effectively across differences, and offer insights and practical applications for leveraging cultural value differences as team assets.
Post-Work
Digital Badge & Certificate
Applying CQ in Everyday Life
A 1-hour eLearning course that provides compelling reasons why Cultural Intelligence is valuable in everyday life, knowledge about the four most common behavioral preferences with rich examples, and information on how team leaders can apply the CQ model at work and in life. The course also allows Team Leaders to practice applying CQ in real-world scenarios and complete action plans for improving and applying their CQ.
The Research Review Video (short version)
This 5–8-minute interactive video presents a situation where a diverse group of researchers conducts a post-mortem review on a medication that didn’t get approved. Communication challenges arise due to cultural differences. Viewers answer questions about differences in behavioral preferences, and how to resolve the misunderstandings and improve team interactions. This activity helps viewers understand different behavioral preferences and practice applying Cultural Intelligence (CQ) when preferences differ.
The Brainstorm (short version)
This 6–10-minute interactive video presents a scenario where a company’s marketing team and engineering team discuss their concerns about launching a product that the engineers recently developed. Viewers choose a role, review the discussion, and answer questions about the challenges and potential solutions to improve team interactions. Viewers then answer quiz questions which are scored like a game - a fun way to practice Cultural Intelligence while thinking on your feet.
Typical Agenda
Session 1 Introduction and the Challenges of Having Different Preferences
- Identify the challenges of working across differences.
- Identify the challenges of working across differences.
- Develop strategies for applying CQ Drive to increase team motivation to address the challenges of working across differences.
Session 2 Team Management
- Describe how to apply the benefits of perspective-taking in your team.
- Practice techniques for enhancing psychological safety in your team so that different behavioral preferences are viewed as opportunities for synergy.
- Describe the benefits of intellectual honesty and develop plans for reinforcing intellectual honesty in your team.
Session 3 Enhanced Hiring Strategies
- Describe the implications of culture ‘fit’.
- Develop practical strategies for avoiding bias in hiring.
- Practice behavioral interviewing.
Session 4 Reflection
- Summarize the benefits and challenges of bridging differences in behavioral preferences in your team.
- Summarize the benefits and challenges of perspective-taking in your team.
- Summarize the benefits and challenges of avoiding bias in hiring.
- Devise actionable strategies for bridging differences among your team members.
Session 5 Conclusion
- Q&A and session wrap-up.
Get in Touch
Let Us Help Craft the Perfect Training Solution for your Organization
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