This organization works with individuals and universities to send thousands of students on study abroad programs
each year. The programs vary in length from two weeks to a semester. The organization prided itself on running
programs that truly immersed students in the local culture.
They began using the CQ Assessment before and after students traveled and discovered that only one of the four
CQ capabilities increased through their programs—CQ Knowledge.
This organization worked with the CQ Center to do a complete audit of their study abroad programs. The review included an audit of marketing materials, the application process, overseas partners, orientation, on-site
experiences, and debriefing.
The audit revealed several strengths and a number of gaps. As a result, the organization implemented a more deliberate strategy for using the study abroad experience to improve all four CQ capabilities.