CQ Learning Portal Help Page

Yes! In fact, we offer two CQ Learning Portal Support Guides —one for the administrator on how to navigate the portal, invite participants, download reports, and much more. Click Here to download the Administrator Guide.

We also offer participant guides that administrators can share with their participants. The Participant Guide covers the signup process and step-by-step instructions on accessing the assessment or course. Click Here to download the Participant Guide.

We have recently added a new feature called Learning Paths for our Healthcare-related products. If your product contains a Learning Path and you need help using it, click here to download the instructions.

Congratulations on taking a decisive step toward your professional advancement! We hope you found our courses and resources to be helpful as you navigate our diverse and globalised world. Below are the steps on how to redeem your credentials once you’ve completed your coursework.

• Click the “View Learning Path” button on the programme you want your credential for.
• Complete all the course work listed.
• The credential step will unlock and allow you to download you credential.

Click here to download the instructions for Learning Paths.

If you have an older version of a digital credential course, then you may not see a Learning Path with your credential step included. Please reach out to info@culturalq.com for assistance accessing your credential.

In order to distribute assessments or courses to others, you must first become an administrator on the portal. The process of becoming an administrator is quick and easy, follow the steps below.

• Click on the “Options” button on the top right of your screen
• Click on “New Organization” and enter your organization’s details
• Save your new organisation, and voila! You’re officially an administrator. Now it’s time to purchase your assessments, or courses.
• Watch Tutorial

To purchase your assessments or courses follow the steps below:

• Click on “CQ Store”.
• Use the Products, Audience, and Topic drop-down menus to find the product you want to purchase.
• Click on “Learn More” and then select your quantity
• Click “Add to cart”
• Continue shopping or click “View cart” when you are done
• Review your order and click “Proceed to Checkout”
• Enter in your billing details and payment information
• Click “Place order”

You should receive an activation code after making a purchase. Follow these steps for how to redeem your activation code:

• Log in to your CQ Portal account
• Click “Options” in the upper right
• Click “Redeem Action Code”
• Copy your activation code from your email receipt. You should have received this after making your purchase.
• Paste the code in the Activation Code box
• Select which organisation you want the product added to. This step will not appear if the product is for yourself.
• Click “Redeem”.

You can now set up a programme with the product you purchased. If you bought the product for yourself, you should now see it on your dashboard.

Adding an organisation on your account will allow you to distribute assessments and courses to others. You can create as many organisations as you’d like. You may have more than one organisation on your account if, for example, you have several employers, you own multiple businesses, or would like to segment your business by clientele type (e.g., Education organisation, faith-based organisation, corporate organisation, etc.)

• To set up an organisation, click your Options menu icon (upper right corner of the screen) and select “New Organisation.” Once you enter your organization’s contact details, click on Create Organisation, to confirm.
• Watch Tutorial

If you plan on distributing assessments or courses to others, then you will need to set up a programme. Follow the steps below on how to get your program set up!

• You must have your products purchased before you can set up a programme. See above for how to purchase products.
• Click on the “Programs” tab under your organisation (under Management) and then on “Create Program”
• Select the correct products for your programme and then click on “Setup Program”
• Give your programme a name and adjust your programme’s settings if needed, and then click on “Create Programme”
• Once your programme is created you can invite your participants to that programme to start their work!
• Watch Tutorial

Once your programme is set up, you will want to start inviting your participants! Follow the steps below to invite your participants:

• Click on the “Programs” tab and then select your programme
• Under your programme, click on the “Participants” tab and then on “Participant Options”
• Click on “Invite New Participants”
• Add participant email addresses into the text box (copy and paste or upload excel file)
• Customise invitation email and send (you can choose to be cc’d on invitation emails)
  • • Note: email customisation is not stored in the system
    • Note: Invitations are sent from cqaccount@culturalq.com and are unique to each participant. Invitation links should not be shared between participants.
    • Watch Tutorial

Follow the steps below to send your group a reminder to complete their assessment or course. This feature will resend the invitation email to participants who have not clicked on their invitation link.

• Click on the “Programs” tab and then select your programme
• Under your programme, click on the “Participants” tab
• Click on “Participant Options”
• Click on “Resend Invitations.”
• Watch Tutorial

You can download your participant’s feedback reports (results report) individually or in bulk. See the steps on how to do both, below!

To download individual feedback reports: 

• Click on the “Programs” tab and then select the specific programme
• Under the “Participants” tab, click on the dropdown beside the participant’s profile
• Click on “Download Feedback Report”
• Watch Tutorial (00:53-1:08)

To download a batch of individual feedback reports:

• Click on the “Programs” tab and then select the specific programme
• Under the “General” tab, click on “Download All Feedback Reports”
• Watch Tutorial (00:30-00:52)

To download your Group Report, at least 10 participants need to complete the assessment. Once that happens, follow the steps below:

• Click on the “Programs” tab and then select your programme
• Under the “General” tab, select “Download Group Report”
• Watch Tutorial (00:00-00:29)

If you have an existing program that you’d like to purchase more assessments or courses for, follow the steps below:

• Click on the “Programs” tab and then select your programme
• Click on the “Participants” tab and then on “Invite New Participants”
• Add your new participant’s email address in the text box and click on “Next Step”
• Click on the Credit Card payment method, and then on “Continue”
• Choose the quantity you then click on “Continue”
• Enter payment information and click on “Pay”
• Complete purchase and click on “Invite Participant”

To make the Post (T2) assessment available to your participants, follow the step below. Please note that your participants will not be emailed; instead, please send your group a mass email notifying them once you’ve activated the T2 assessment.

• Click on the “Programs” tab and then select your programme
• Once you click on your programme,  click on “Make T2 Available to Participants.” This will be under the “General” tab in your programmes.
• Inform your participants that T2 is active and ask them to log back in to complete the assessment
• Watch Tutorial

If your purchase included additional resources, follow the steps below to access them:

• All additional resources that you purchase for your programmes or groups are available on the “Administrator Resources” button on the portal’s navigation menu
• Go to your Home page, and click on “Administrator Resources”
• Resources should be used only within the limits of the license and permission to use ends when the license expires.
• Watch Tutorial

We recommend that instead of giving someone else your login credentials, you make them an administrator on your organisation or the programme that you’d like them to have access to.

We offer two options:

• Make that person an Organisation administrator: This will give this person broad authority over your organisation, and all Groups, Programmes, and participants within your organisation. This option is often used when administrators need other members of their team to log in and pay for assessments or courses. Or when collaborating with someone else.
• Make that person a Programme Administrator: A Programme administrator will only have authority over the programme(s) that you assign to them. They can add and remove other programme administrators and participants. This is useful if you have a colleague who also needs access to your participants’ feedback reports, group reports, or when you’d like to delegate inviting your participants to someone else. However, a programme administrator would not be able to purchase assessments for your organisation.

Here’s how to add an Organisation administrator: 

• Select your organisation from the navigation menu (under Management)
• Click on “Settings” and scroll to the bottom of the screen, and you will see a section to add an administrator email
• Click on “Invite Admin” to send an invitation out
• Once your organisation administrator clicks on the invitation link and logs into their account, they will have full access to your organisation
• Watch Tutorial (00:00-00:45)

Here’s how to add a Programme administrator: 

• Click on the “Programs” tab and then select the specific programme
• Click the “Settings” tab, and you will see a section to add an administrator email.
• Click on “Invite Admin” to send an invitation out
• Once your programme administrator clicks on the invitation link and logs into their account, they will have full access to your organisation
• Watch Tutorial (00:46-01:21)

If you had your participants take an e-learning course you may be wondering how far along some of your participants are. Download learning statistics to get all the data that you need!

• View E-Learning statistics if your products include E-Learning courses.
• Click on Download Data and then on Download Learning Statistics Excel or on the Download Question Answer Excel button to export learning statistics.
• Watch Tutorial

First, purchase your assessments. The process for purchasing assessments in a language other than English is the same as it would be for our English assessments. However, there a few steps that are different when you create your programme, see the steps below:

• Make a purchase and redeem your activation code
• Go to the Programmes tab within the Portal
• Click on “Create Program”
• Click on the drop-down under “Programme Default Language”
• Choose your language preference and then click on “Create Program”

If you already created a programme and want to know if your assessments language can be changed follow these steps:

• Click on the “Programs” tab and then select the specific programme
• Click on “Settings” under the programme you selected
• Click on the drop-down under “Programme Default Language”
• Choose your language preference and then click on “Update Program”
• Watch Tutorial

If your account includes “Groups” and “Programs,” then you were likely using this feature before our big portal update. In that update, we removed the “Groups” tab on all new accounts. Having “Groups” on your account is now an optional feature. If you would like to add or remove this feature please contact us at admin@culturalq.com.

To distribute assessments or courses please purchase them first by clicking on the “CQ Store” button on the navigation menu.

• Once you purchase your products, click on your organisation under Management
• Click on the “License” tab and then click on the “Configure” button next to the licence you purchased
• Click on the plus or minus symbols (- or +) to move seats from one group to another
• Click on “Confirm”
• Next, you will want to go to that group and create a programme!
• Click on the group that you allocated the seats (assessments or courses) to, and click on “Create Program”
• Once your programme is created, click on the “Participants” tab under that programme
• Click on “Participant Options”
• Click on “Invite New Participants”
• Your participants will now receive a personalised link to take the assessment or course

The Groups feature is an optional feature that is typically used by organisations and institutions who want to organise their programme and participant management at a more granular level.

The Groups feature allows you to organise your programmes in separate buckets.

Instead of only having Programmes under your organisation, you also have Groups that will allow you to store your programmes separately. If you are interested in activating the Groups feature, please contact us at admin@culturalq.com.

The Groups page displays a list of the different groups within your organisation and allows you to create new groups. Groups are like departments within an organisation. You can have one or many!

Licences Page

This page displays a list of all licences and allows you to purchase products and manage existing licences (configure). Click on CQ Store to purchase additional products. Click on Configure to move products from one group to another.

• View a list of your licences
• Configure your Licence: Move seats (e.g., assessments, e-Learnings, etc.) from one Group to another
• Click on Confirm after adding or removing seats from one Group to another

You can see all of your purchases under the “License” tab under your organisation. If you have the optional “Groups” feature activated then, you will need to configure your licence before having access to your new assessments or courses. Once you configure your licence, go to the group that you added the seats to and click on “Create Program.”

Then invite your participants to your new programme!

You only need to “Configure” your licences when you have the “Groups” feature on your account. Some of our users have this feature as a default.

“Configuring” your licence means that you need to tell the system what Group you want those assessments or courses to be in.

• Once you purchase your products, click on your organisation under Management
• Click on the “License” tab and then click on the “Configure” button next to the licence you purchased
• Click on the plus or minus symbols (- or +) to move seats from one group to another
• Click on “Confirm”

Yes! If you have leftover assessments or courses in one of your groups, then you can move them to another group on your account by clicking on the “License” tab.

• Under the “License” tab click on “Configure” next to the license with the leftover seats
• Add or remove seats from one group to another using the “+” and “-” buttons
• Click on “Confirm” once you’ve added the seats to the correct group
• Click on that group and then on “Create Program” to use up those assessments or courses
• Watch Tutorial

Follow the steps below to create a new group!

• Click on specific organisation in your Navigation Menu and select “Create Group.”
• Give your group a name and then click on Submit to save
• Watch Tutorial

A group administrator will have access to all programmes under a given group. To give someone admin access to a group under your organisation follow the steps below.

• Click on the organisation and then click on the specific Group
• Click on Settings and then enter new administrators email
• Click Invite Admin to send invitation out
  • Group Administrators have broad authority over only the group(s) they manage, and the programmes within those groups.
• Watch Tutorial

• Click on “CQ Store”.
• Use the Products, Audience, and Topic drop-down menus to find the product you want to purchase.
• Click on “Learn More” and then select your quantity
• Click “Add to cart”
• Continue shopping or click “View cart” when you are done
• Review your order and click “Proceed to Checkout”
• Enter in your billing details and payment information
• Click “Place order”
• Redeem you activation code in the CQ Portal
• Locate your new licence
• Click on Configure
• Add seats to a group or multiple groups and then click on Confirm

The Groups feature is an optional feature that is typically used by organisations and institutions who want to organise their programme and participant management at a more granular level.

The Groups feature allows you to organise your programmes in separate buckets.

Instead of only having Programmes under your organisation, you also have Groups that will allow you to store your programmes separately. If you are interested in activating the Groups feature, please contact us at admin@culturalq.com.

The Groups page displays a list of the different groups within your organisation and allows you to create new groups. Groups are like departments within an organisation. You can have one or many. Watch the video below for tips on how to manage your Groups!

Watch Tutorial

If you have access to an e-learning, it will appear on your My Dashboard page.

• Click the “Go to E-learning” button to begin the course
• Click “Launch” to begin an e-learning module. Some e-learnings have one module, while others have many.
• After completing a module, the next modules will unlock.
• Modules can be restarted and reviewed again by clicking the “View Results” button.

Keep in mind that the supported web browsers for these e-learnings are:

• PC: Chrome (Recommended), Edge, Firefox
• Mac: Safari (Recommended), Firefox

• Windows:
  • Google Chrome (recommended)
  • Microsoft Edge
  • Firefox
• Mac:
  • Safari (recommended)
  • Google Chrome
  • Firefox
• Mobile:
  • Safari in Apple iOS 12 or later
  • Google Chrome in Apple iOS 12 or later
  • Google Chrome in Android OS 6 or later

• JavaScript must be enabled for e-learning to work. 
• Font downloads must be enabled to see the correct fonts and characters. 
• When using Internet Explorer, turn off Compatibility View.  

Our e-learning supports the following screen readers plus Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Revised Section 508 standards. See the Voluntary Product Accessibility Template® (VPAT®) for details, provided by the e-learning software vendor Articulate. 

• Screen Readers:
  • NVDA (latest version) 
  • JAWS (latest version) 
  • Mac: VoiceOver 
• Mobile:
  • VoiceOver in Apple iOS 
  • VoiceOver in Apple iPadOS 
  • TalkBack (latest version) for Android OS 

You can resend a confirmation link to your email by following the steps below:

• Go to CQCenter.com
• Click on “Didn’t receive confirmation instructions?”
• Enter your email address
• Click on “Resend Confirmation Instructions”

Participant information can be searched and found by clicking on the specific Programme and then on the “Participants” tab. Once you have found the participant email, you can send that to your participant so that they may log in.

“Not Accepted” means that your participant has not accepted the invitation. Participants must click on the initial invitation link, and then create an account on the CQ Learning Portal, in order to accept the invitation.

If you notice that some of your participants have “Not Accepted” your invite then we recommend sending them a reminder. You can send a reminder by:

• Click on the “Participants” tab under your programme
• Click on “Participant Options”
• Click on “Resend Invitations”
• If you wish to resend an invitation to one participant click on the three dots next to their name and then on “Resent Invitation”

Under the “Participants” tab under your programme, there will be a “start/end” column. This will indicate whether a participant has accepted an invitation, started, or completed the assessment.

Our assessments typically take 15-25 minutes to complete. Our e-learning courses differ but can take anywhere between 1-hour to 2-hours to complete.

When you make any purchase, our system automatically creates a licence for that product. That licence is active for 12-months. This means that you have 12-months to use up your assessments or courses. In special circumstances, we can extend the licence expiration date.

Once your participants take their course or assessment, they will have indefinite access to their scores through their dashboard.

Resources such as debrief guides, PowerPoint slides, videos, etc. are to be used in accordance with the purchased licence. Resources should be used only within the limits of the licence, and permission to use ends when the licence expires. Our licences are typically active for 12-months after the purchase date.

As the administrator, you can give your participants access to their feedback reports by changing a setting in your programme. Simply go to the specific programme, click on the “Settings” tab, and then change the “Who should download individual feedback reports?” setting to “Facilitator and Participants”.

Any unused seats can be used with new or existing programmes. You can create new programmes to use up the assessments or invite new participants to existing programmes.

Sometimes, emails go to spam folders. Please check there first. If not there, the invitation may have been caught up in an email server. Contacting IT departments can typically verify this. We recommend sending the information below in bold.

**All CQ Assessment and portal communication is sent from SendGrid.net and uses the IP address 168.245.76.226. When participants receive communication, it will show cqaccount@culturalq.com as the sending address.**

The technical limitations of the system do not allow for a licence upgrade. However, contact us directly at admin@culturalq.com so that we can manually add the group report to your programme.

Participants will be invited to take the assessment and add observers to rate on their behalf. Although we will not share the identity of those who have completed, we do provide a full list and number of completed observers.

Custom Reporting is an optional feature that allows you to generate customised reports from programmes and groups in your organisation. This feature includes Tagging & Flagging, which allows you to create tags for organising and grouping your participants. After creating tags, you can filter and manage tags to help stay organised.

*This is an optional feature that can be added to your account on a request basis only. Please contact us at admin@culturalq.com if you wish you add Custom Reporting to your account.

If you’re interested in creating a custom report with participants from various programmes, groups, or tags, then follow the steps below:

• Click on your organisation (under Management)
• Click on the “Custom Reporting” tab
• Click on “New Report”
• Create a name for your report
• Select the type of report you would like. Options include a Group Report or Team Report
• Select participants, groups, tags, or programmes that you would like to include in the report
• Click on “Submit”
• You will receive an email when your report is available. You will also be able to access the report from the “Custom Reporting” tab!
• Watch Tutorial

We house all your custom reports under the “Custom Reporting” tab. To download your custom reports, follow the simple steps below:

• Click on your organisation (under Management)
• Click on the “Custom Reporting” tab
• A list of your reports will be displayed
• Click on “Download” to download the report of your choice

To begin tagging your participants, you must first create your tags. You can create tags that will help you group participants by occupation, department, or company location! Follow the steps below on how to create tags:

• Click on your organisation (under Management)
• Click on the “Tags” tab
• Click on “Create Tag”
• Name your new tag
• Click on “Create Tag” to save
• Watch Tutorial

Now that you’ve created your tags, follow the steps below on how to start tagging your participants. You can group people by on occupation, department, location, and more.

• Click on your organisation (under Management)
• Click on the “Tags” tab
• Select the specific tag
• Click on “Add Participants”
• Select or search for your participants from the list provided
• Click on “Add Participants” next to the participant’s name
• Click on save
• Watch Tutorial

Tags can easily be removed or edited. If you would like to change an existing tag, follow the steps below:

• Click on your organisation (under Management)
• Click on the “Tags” tab
• Click on the three dots beside your tag
• Select whether you want to edit or remove the tag
• Click on “Save”
• Watch Tutorial

A new product that uses the CQ Assessment for the purposes of assessing prospective job candidates.

Designed for use by recruiters and hiring managers to assess prospective candidates’ Cultural Intelligence (CQ), cultural values, attitude towards diversity, work values, team fit, and more.

Based on the well-validated CQ Assessment, with new measures of validity that provide feedback on the candidate:

• Self-presentation
• Work Values
• Attitude towards Diversity
• Psychological Ownership of Work
• Attention to Detail

Download Brochure

To access this tool, you will need to have an account on our CQ Learning Portal. Click here to create an account if you’re new.

Below is the process if you are a Recruiter. 

Recruiter – the professional who specialises in recruiting new employees for jobs throughout the organisation.

• Purchase the product
• Set up the “program” for the job
• Complete the Job Profile
• For each job candidate, send them an email inviting them to take the assessment
• After each candidate completes the assessment, download the “Candidate Feedback Report” from your dashboard
• Use the Feedback Report and Interview Notes to create structured interview questions
• Interview the Candidate
• For a Candidate that is hired, record them as being hired from your dashboard.

Below is the process if you are Hiring Supervisor. 

Hiring Supervisor – the person the new job candidate will report to after they are hired.

• Work with the Recruiter to complete the Job Profile
• Get a copy of the Candidate Feedback Report from the Recruiter
• Use the Feedback Report and Interview Notes to create structured interview questions
• Interview the Candidate

If you are interested in purchasing CQ Talent, please contact info@culturalq.com for more information.

• Go to your organisation (under Management)
• Click on “Create Program” and then select the CQ Talent™ product for that programme
• Click on “Create Program” and create a name for your programme
• Fill out the “Job Position” details (Each programme should be viewed as the base for one job position)
• Check the small inside box to create a team profile for your candidate
  • If you choose to create a team profile for this position, select from existing team members that you’d like to compare your candidate to and click on “Create Team”
• Click on “Create Program”

The Team Profile will enable you to compare this candidate with current members of your team.

View an example of what this would look like on your candidate report, here (page two).

NOTE: Current employees must have taken the assessment for this feature to work. If you do not have existing team members yet, don’t worry! Skip this part and keep it in mind for next time.

• Select the team members you want to include by checking the box next to their name
• Once a candidate completes the CQ Talent™ assessment, you’ll be able to view the candidate in comparison to the team.

The purpose of this questionnaire is to gauge the level of importance of CQ to the position. Cultural intelligence is a crucial skill that is useful in any position.

Nonetheless, cultural intelligence is more important in some positions than others. You may have a few jobs that do not involve any intercultural interactions, but that is increasingly rare. Thus, we recommend completing that process even if you think CQ is not critically important for this job because you will gain unique insights about the strengths of the participants.

• Take the questionnaire
• Click on “Go to your Program Dashboard”

After you’ve completed the short questionnaire, you can now invite your candidates!

Invitations are sent from cqaccount@culturalq.com, and are unique to each individual (should not be forwarded).

• Click on the “Participants” tab and then on the “Participant Options” button
• Click on “Invite New Participants” to invite job candidate (s)
• Copy and paste candidate email address, or upload candidates’ emails in CSV file
• Customise email invitation and invite (you can choose to be cc’d on invitation emails)

After your candidates complete the assessments, it is time for you to review their hiring feedback reports.

• Click on the “General” tab under your Programme
• Click on “Download All Hiring Reports”
• You will then be emailed a zip file with all of our candidate feedback reports

Adding the new hire to your organisation will automatically generate a “standard” CQ feedback report for the candidate, enable you to include them in company-wide reports, and more. Additionally, your new hire will be automatically tagged as “Added from Hiring Program” that way, you can filter your participants by those who have been hired using the CQ Talent™  tool.

Follow these add a new hire to your organisations!

• Click on the “Participants” tab under your programme
• Click on the three dots next to your new hire’s name
• Select “Add to Organization”
• Download your new hire’s standard feedback report

Once you add your new hire to your organisation, they will be automatically flagged as “Added from Hiring Program.”

“Added from Hiring Program” is a tag created to help you view the members of your team that were hired using the CQ Talent™ tool.

• Click on the “Tags” tab
• Click on the “Added from Hiring Program” tag
• View or add team members to the list