Peer-Reviewed Research

Innovative Horizons: The Role of Cultural Intelligence in Encouraging Constructive Deviance and the Mediating Role of Employee Engagement in Hotels

Tagged: Empirical Research
Bukhari, S., Abas, B., Farrukh, M., & Zargar, S. M. (2025)
Journal of Hospitality and Tourism Insights, 8(3), 1133-1149

Demonstrates that CQ positively predicts constructive deviance via the mediating role of engagement in the hospitality industry and the relationship between CQ and constructive deviance was stronger when employees reported a high level of organizational support.

Related Resources:

Handbook of Cultural Intelligence Research
By Thomas, D. C., & Liao, Y. eds. (2023)
Empirical Research
A Bi-Factor Model of Cultural Intelligence: Comparison with Four-Factor and Hierarchical Models
By Rockstuhl, T. & Van Dyne, L. (2023)
Empirical Research
Reviewing a Half a Century of Measuring Cross-Cultural Competence: Aligning Theoretical Constructs and Empirical Measures
By Richter, N. F., Schlaegel, C., Taras, V., Alon, I., & Bird, A. (2023)
Empirical Research
Back to Peer-Reviewed Research

The CQ® Team Packet

Now, more than ever, companies have teams that face challenges due to being multicultural or multigenerational. Teams with Cultural Intelligence can work past these differences and thrive.

We have gathered a collection of Cultural Intelligence team pieces written by social scientist, speaker, author, and CQC co-founder Dr. David Livermore. This manual will help you and your team start their CQ® journeys.

CQ Team Packet

To receive your free download, fill out the form below.

By submitting this form, you agree to receive promotional emails from The Cultural Intelligence Center (you can opt-out at any time) and may receive contact from our team. We will send you an email with a link to download the CQ® Team Packet.