Careers

Are you curious about what it takes to work and relate effectively with people from different nationalities, ethnicities, age groups and more? Are you interested in using your skills with a broad set of customers and teammates around the world? The Cultural Intelligence Center (CQC), an innovative, research-based consulting and training company, may have just the opportunity you are looking for.

We are a growing company that is changing the way individuals and organizations approach diversity and global engagement.  Based in Michigan, our international team of employees includes trainers, instructional designers, consultants, administrators and researchers providing state of the art products and services that make a real difference in people’s lives.

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Administrative Assistant - Education Segment


The Cultural Intelligence Center (CQC) is seeking an Administrative Assistant (Part-Time) at our Grand Rapids, MI location to provide administrative and account management support in the day-to-day operations of the company’s education segment.

The ideal candidate is someone who believes in the value of diversity, who can proactively communicate internally and with customers, effectively coordinate and manage projects, provide administrative support for our education segment, and who gets excited about being part of a growing business.

Position Description

Administrative Support

  • Provide administrative and logistical support for all programs, projects, and activities within the education segment (e.g. travel arrangements, material coordination, meetings, organizing webinars)
  • Coordinate and manage a variety of projects (e.g. speaking/training event coordination, certifications) for the education segment and other projects led by the Vice President for Educational Initiatives
  • Create proposals and draft services agreements.
  • Respond to education-related phone and email inquiries as directed by the VP for Educational Initiatives
  • Manage and distribute e-newsletter.
  • Communicate both internally and externally in relation to workshops and training sessions.
  • Provide new and existing clients with information in response to inquiries, concerns, and questions about products and services.
  • Assure that Cultural Intelligence Center education products and programs are delivered according to customer expectations.
  • Assist with preparing presentations.
  • Communicate regularly with EDU clients on updates and information.
  • Other administrative duties as assigned.

Here’s more about who we’re looking for:

  • Associates degree required and experience in office administration.
  • Experience in a fast-paced, multicultural office environment.
  • Strong computer skills, including proficiency with Microsoft Office suite, project management software, web-based interfaces, good with spreadsheets.
  • Professional communication skills, written and verbal.
  • Excellent customer service and interpersonal skills with exceptional written and verbal communication abilities.
  • Strong organizational skills and the ability to work with accuracy and efficiency. Ability to work on multiple projects concurrently, manage priorities and meet deadlines.
  • Strong analytical and problem-solving skills.
  • A team player who works well in collaborative, professional office settings.

What we provide you:

Our business is expanding, and we know our employees are the foundation of our success. We invest in our employees by offering a healthy work/life balance, collaborative work environment, competitive compensation, and development opportunities. Simply put, we are a great group of people with whom to work!

Together we are committed to the greater good. We truly believe our work can make the world a better place.

Equal Employment Opportunity Employer

Bookkeeper


The Cultural Intelligence Center (CQC) is looking for an experienced Bookkeeper to coordinate our day-to-day accounting needs.

The ideal candidate is reliable, committed to meeting deadlines, organized, and has a skilled eye for details and numbers.

Position Description

To coordinate the day-to-day accounting, finance, and record keeping needs of the Cultural Intelligence Center, including accounts receivable, deposit reconciliation, financial records, billing, and more.

Essential Duties and Responsibilities

Bookkeeping

  • Provide administrative support for company accounting and financials
  • Coordinate expense reports, reimbursements, accounts payable, etc.
  • Maintain accounts receivable, such as invoicing, receiving payment, tracking and sending reminder on overdue accounts, etc.
  • Assist with monthly deposit reconciliation
  • Maintain vendor profiles, W-9’s, and company bank information
  • Assist customers with invoice and billing related questions

Operations and Office Support

  • Support Operations Specialist with keeping monthly financial records up to date
  • Maintain office supplies and inventory
  • Assist with other data entry and analysis

Other administrative duties as assigned

Qualifications and Skills:

  • Associate degree in accounting or equivalent work experience
  • 1 – 3 years office work experience, preferably in a fast-paced, multicultural environment
  • Prior bookkeeping experience required
  • Confidentiality, excellent organizational and reporting skills, and professionalism
  • Extensive experience with data entry and record keeping
  • Ability to speak and write in multiple languages preferred, but not required
  • Proficient in Microsoft Office (especially Excel) and QuickBooks
  • Familiar with web-based interfaces

Details:

  • Full time, hourly position
  • Reports to Operations Specialist
  • Based in Southfield, MI area

Communication Specialist


The Cultural Intelligence Center (CQC) is looking for a Communication Specialist to manage our company communication needs.

The ideal candidate is a motivated self-starter, a natural problem-solver, technically proficient, and genuinely excited to communicate with customers through multiple mediums. The ideal candidate will take a proactive approach to promote company brand awareness and to ensure our customers receive high quality responses to their questions.

Position Description

To manage the communication needs of the Cultural Intelligence Center, including handling all initial customer contact and support requests, coordinating social media marketing and newsletters, promoting brand awareness, and working with event teams on pre and post event communication.

Essential Duties and Responsibilities

Customer Communication & Support

  • Provide friendly and knowledgeable customer support for a variety of customer needs ranging from information gathering to technical support
  • Provide customers with general information about available products, services, and other solutions
  • Provide timely and knowledgeable technical assistance to customers by phone, email, or other contact means
  • Actively listen to customer concerns and suggestions, and proactively provide recommended solutions to key company leaders that strategically address short and long-term customer needs
  • Coordinate and execute all public event customer communication
  • Work with public event team to maintain, improve, and streamline all pre and post-event communication

 

Marketing & Brand Awareness

  • Become company expert on mass customer communication systems (MailChimp, ListServ, etc.)
  • Coordinate and manage monthly communication newsletters, providing key updates about products, services, new features, and other general information to customers, partners, and internal staff and team.
  • Proactively use social media (Twitter, Facebook, etc.) as a brand awareness, marketing, and customer communication outlet

Tracking and Documentation

  • Carefully Track and document incoming leads according to company CRM guidelines
  • Keep thorough and detailed records of customer interactions
  • Coordinate and report key customer communication and marketing metrics to company leadership team
  • Follow company communication procedures and guidelines

Other administrative duties as assigned

Qualifications and Skills:

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years office work experience, preferably in a fast-paced, multicultural environment
  • Very comfortable with technology
  • Prior customer support experience
  • Excellent verbal and written communication skills
  • Careful attention to detail
  • Proactive, self-starting, and motivated
  • Strong phone contact and handling skills and active listening
  • Ability to stay calm and problem solve under pressure
  • Proficient in web-based interfaces, Microsoft Office, etc.

Details:

  • Hourly position
  • Reports to Director of Operations
  • Based in Southfield, MI area

We appreciate your interest!

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